Looking for a role where you can make a real difference to the community every day?

Service Centre

Operations team and be the friendly, knowledgeable first point of contact for customers accessing essential government services. With multiple positions based in SEQ North Metro available, this role offers variety, interaction and the chance to develop valuable public sector customer service skills. You'll support customers across multiple channels - phone, online and face to face - helping them resolve enquiries, access services and navigate processes with confidence.

If you enjoy helping people, working in a supportive team and delivering outstanding service, this could be the opportunity for you! As a Customer Service Advisor, you'll play an important role in delivering high quality, accessible services to the Queensland community. Every day is different, and your work will directly support customer to access essential government products and services.

What You'll Do Be a trusted point of contact for customers, assisting them across phone, online and face to face channels

Help customers access services such as licensing, registration, deceased estates,



vessel registration and other government products

Provide transparent, accurate information and resolve enquiries in a timely and professional manner

Encourage and support the use of self-service options where appropriate, helping customers find the most efficient solutions

Confidently navigate multiple systems and databases to complete transactions and administrative processes

Support day to day operational tasks, including financial transactions and reconciliation activities

Work collaboratively within a supportive team environment to meet performance targets and shared goals

Assist with training and mentoring of staff when required, sharing your knowledge and experience Why this role? This is a outstanding opportunity to build your customer service capability within the public sector, gain exposure to a range of government services, and work in a team that values professionalism, collaboration and continuous improvement. Applications will remain current for 12 months. Occupational group Customer Service/Call centre

📌 Casual Customer Service Advisor Cross Channel Brisbane City
🏢 Department of Customer Services, Open Data and Small and Family Business
📍 Brisbane