Challenger Limited is an ASX-listed investment management firm managing $***** billion in assets (as at 31 December ****).
Life with us is fast moving and always exciting.
Together we're driving to deliver our vision to provide our customers with financial security for a better retirement.We achieve this goal by providing a work environment where people from diverse backgrounds, with a range of skills and experiences can contribute and succeed.Customer Service Representative – end date June ****We're hiring Customer Service Representatives to join our Contact Centre team.
These roles are a great entry point into financial services for someone keen to build experience in a customer‐focused, regulated environment.Our Contact Centre team works flexibly from our Sydney CBD offices.
After an initial onboarding and training period, you'll typically work three days in the office and two from home.You will work on rotating monthly shifts between 8:00am–6:00pm with no weekend work.Contract ends June ****.About the rolesYou'll be joining the team during an exciting period of positive change and transformation as we enhance our systems and customer experience, creating excellent opportunities to make a meaningful impact from day one.This is a quick‐paced contact centre environment, suited to someone who is confident speaking with customers over the phone, adaptable in their approach and able to stay calm when things get busy.
The work requires consistency and attention to detail, and you'll also gain exposure to a wide range of customer interactions and processes.What you'll be doingAs a Customer Service Representative, you'll be the first point of contact for customers, assisting with queries about their accounts and providing guidance on our products, systems and processesThe role blends frontline customer support with email enquiries,



operational processing and quality‐related tasks - offering variety across both customer service and administration.You'll handle a mix of enquiries - some straightforward and educational, others more complex - and at times you'll be supporting customers at important moments in their retirement journey.
Empathy, professionalism and strong listening skills really matter here.Key responsibilitiesRespond to customer enquiries via phone and email.Take ownership of issues and see them through to resolutionBalance competing priorities while maintaining accuracy and attention to detailCommunicate clearly, calmly and professionally - even under pressureActively listen and tailor your approach to each customerKeep up to date with evolving products, systems and processesIdentify opportunities to improve the customer and team experienceAbout youWe're looking for someone who is adaptable, customer‐focused and communicates clearly with a wide range of people.You'll have previous customer service experience (either over the phone, in writing or face-to -face) and you'll be comfortable working in a structured call centre environment.You'll also bring:Strong written and verbal communication skillsGreat soft skills - curiosity, humility and active listeningA calm, composed approach in a fast‐paced settingHigh attention to detail and accuracy in record-keepingConfidence working across multiple systems and following proceduresYou don't need to be an expert on day one because we are there to train and support you - but you do need to care about finding the right solution for the customer and our business.Additional InfoWorking at Challenger means being part of a diverse,



connected team that has fun and loves what they do.
We're small enough, but big enough to accelerate bold ideas, realising what's possible for our customers and partners.At Challenger, we provide access to a range of exclusive employee benefits that will support you both personally and professionally and a hybrid work environment.
#LI-Challenger #LI-GW1 #LI-Hybrid.Challenger's employee value proposition guides how we work: Grow and realise your potential, supporting each other, stronger together and making things happen.
Our culture encourages curiosity, considered thinking and meaningful contribution, with opportunities to build a broad and rewarding career.We are committed to fostering a safe, inclusive and respectful workplace where people of all backgrounds, identities and ways of thinking can thrive, and promoting flexible working to support work-life balance.Challenger is proud to be a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality, a Family Friendly Workplace and recognised as a Bronze Employer in the Australian Workplace Equality Index (AWEI), the national benchmark for LGBTQ+ workplace inclusion.Job type:Max Term (Fixed Term)Posting Close Date :31/07/2026About UsLife at Challenger is fast moving and always exciting.
Together we're driving to deliver our vision to provide our customers with financial security for retirement.Our people bring their diverse backgrounds and perspectives to a workplace which is inclusive, flexible, and driven by our values – act with integrity, aim high, collaborate and think customer.Our environment is one where our passionate teams can thrive.
Our people quickly discover that a role at Challenger is much more than just a job.
Our working environment is unique and encourages our employees to share their ideas and feel empowered to tackle new opportunities.
#J-*****-Ljbffr

📌 Customer Service Representative – End Date June 2027 (New South Wales)
🏢 Challenger
📍 New South Wales