At Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life.
Lumus Imaging harnesses all of the knowledge and expertise we have gained over the last 30 years and combines it with the empathy and care of our people.
Our team of radiographers, sonographers, nuclear medicine technologists, nurses, centre support staff, as well as our network of independent radiologists make up our 2,000 diagnostic imaging experts and support staff across 150 sites right around the country.
About the role
You will be a key point of contact for patients and referrers, managing a high volume of inbound calls while working closely with the wider practice team.
You will also be required to step into front desk duties as needed, so some reception experience or willingness to learn is essential.
Key responsibilities
Answering and managing high volume inbound calls in the call centre
Booking, rescheduling and confirming patient appointments
Liaising with referrers, patients and internal teams to resolve enquiries
Accurately entering and updating patient information in practice systems
Stepping into front desk reception duties as required
Working collaboratively as part of the broader Port Macquarie team
About you
Previous experience in a medical reception or call centre setting (highly regarded)
Excellent phone manner and communication skills
Strong attention to detail and accuracy
Ability to multitask in a fast paced environment
A team player who is flexible and willing to support colleagues across different duties
Experience with medical software systems is an advantage
What we offer




Permanent full time hours, Monday to Friday
Supportive and collaborative team environment
Ongoing training and development opportunities
The opportunity to be part of a leading national imaging provider
Benefits and Wellbeing
As part of working for Lumus Imaging, you will have access to a range of benefits including:
Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
Fitness Passport – Access top fitness centres & pools across Australia at a subsidised rate.
Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.
Our commitment to diversity and inclusion
Lumus Imaging is an equal opportunity employer committed to creating an inclusive workplace.
We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work.
We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.
How To Apply
Please click the 'Apply Now' button to complete the pre-screening questions and submit your application.
If you would like further details please email us at:
#J-*****-Ljbffr

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