Team Leader - Care Workers
The opportunity
You will provide day-to-day leadership, supervision and support to Care
Workers delivering home services across Warrigal Home Services.
Acting as a key partner to the Operations Manager – Home Services,
you will play a critical role in supporting workforce performance,
capability, and engagement to ensure services are delivered safely,
efficiently, and in line with client care plans and organisational
standards.
This role requires someone who is highly organised, proactive,
and confident in managing competing priorities within a
community-based service environment.
You will support the
coordination and utilisation of the support workforce, working
closely with Care Services Managers, Care Managers and Coordinators
to ensure consistent, person-centred service delivery.
You will play a key role in mentoring and coaching Care Workers,
supporting performance development, and fostering a positive and
engaged team culture.
Your ability to build strong relationships,
provide clear guidance, and address challenges constructively will
be essential to maintaining high-quality care and workforce
stability.
Working closely with internal stakeholders, you will contribute
to workforce planning, service improvements, and operational
initiatives.
Your professionalism, sound judgement, and commitment
to continuous improvement will support safe work practices, service
quality, and positive client outcomes.
Whatyou'llbring
Essential:
Certificate IV in Leadership and Management, Community
Services or equivalent
Demonstrated mentoring and coaching capability, including
the ability to motivate, develop and support staff to perform
effectively
Experience supervising or leading frontline care or support
staff
Strong interpersonal and communication skills with the
ability to coach and support staff performance
Ability to identify and address workforce performance
issues in a constructive and supportive manner
Demonstrated understanding of person-centred care




principles
Solid organisational skills and ability to manage
competing priorities
Commitment to continuous improvement and high-quality
service delivery
Understanding of Workplace Health and Safety requirements
in community-based services
Understanding of reporting requirements and ability to
ensure compliance with organisational and sector standards
Proficiency in Microsoft Office applications and the
ability to learn and adapt to new systems
Current driver's licence and access to a registered
vehicle
Desirable:
Diploma of Leadership and Management or formal
qualifications in health or related discipline
Experience working in home care, community-based service
delivery or field workforce environments
Knowledge of the strengthened Aged Care Quality Standards
and Support at Home reforms
Experience using workforce management or care management
systems
What we
offer:
Part-time Position
Based at our newly renovated wellness hub in Albion Park
Rail
Accrued Days Off (ADOs) to help you achieve a better
work-life balance
Not For Profit salary packaging benefits – pay up to
$18,550 less tax per year, meaning more money for you
Career break schemes, additional purchased leave and
more
Commitment to on-going professional and career
development
24/7 access to mental, physical, social and financial
support via the LifeWorks app
JOIN USAND BE THE
DIFFERENCE
We encourage Aboriginal
and Torres Strait islander people, workers of all
abilities, ages and people from culturally and linguistically
diverse backgrounds to apply and join our community.
Are you keen?
Then don't delay applying.
We review applications
as we get them and will close the vacancy once we find the right
person.
Got questions?
You can contact ****** but
please don't send applications through email – we can't accept
them.
If successful, you may be asked to do a medical, National
Criminal History Check or NDIS Worker Screening Check, and provide
references.
Attachments:
- Position Description - Team Leader Care Workers.pdf

📌 Team Leader - Care Workers (Albion Park Rail) (Wollongong)
🏢 Warrigal
📍 Wollongong