Complaints Qa & Compliance Specialist (New South Wales)

Complaints Qa & Compliance Specialist (New South Wales)

31 Jul
|
Bank Australia
|
New South Wales

31 Jul

Bank Australia

New South Wales

Bank Australia Limited seeks a second-line specialist to uplift complaints capability by providing expert oversight of closed cases, ensuring compliance with RG271, AFCA Rules, COBA and ABA Codes, NCCP Act, Privacy Act and ACL.
You will drive QA, training, coaching and system improvements across the complaints function.
In this role you will conduct second-line reviews, identify breaches, deliver data-driven insights to improve customer outcomes, and support CRM enhancements with a focus on
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📌 Complaints Qa & Compliance Specialist (New South Wales)
🏢 Bank Australia
📍 New South Wales

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