Kwik Kopy Gosford is looking for a friendly, organised and hands-onCustomer Service Representative & Production Co-Ordinatorto join our busy print and design centre.
This is a varied role suited to someone who enjoys working with customers, coordinating jobs, supporting a production team, and helping ensure finished print work is completed accurately, professionally and on time.
You will often be the first person customers speak to on the phone or meet when they visit the centre, so we are looking for someone who is professional, helpful, proactive and comfortable working in a rapid-paced small business environment.
About the role
In this role, you will support the day-to-day operation of the centre by assisting customers, helping coordinate job workflow, supporting print production and finishing, preparing completed work for collection or delivery, and representing Kwik Kopy professionally with local clients.
You do not need to know everything on day one.
Training will be provided for the right person, but a positive attitude, attention to detail and willingness to learn are essential.
Key responsibilities
Your duties will include:
Greeting and assisting customers in person, by phone and by email
Responding to customer enquiries and providing helpful updates on job progress
Presenting Kwik Kopy products and services in a professional and customer-focused way
Building positive relationships with existing customers
Assisting customers with supplying files in suitable formats for production
Checking job instructions, customer supplied files and job tickets before production or finishing




Helping schedule work to meet customer deadlines
Supporting the production team with digital print output, once trained
Completing finishing tasks such as cutting, trimming, folding, creasing, laminating, binding, drilling, collating, packing and wrapping
Checking finished work for quality, accuracy, quantity and presentation
Preparing completed jobs for pickup, courier, dispatch or local delivery
Completing local deliveries professionally and on time using the company delivery van
Keeping production, finishing and dispatch areas clean, organised and safe
Monitoring stock levels and reporting low stock or equipment issues
Using company systems and software correctly and securely
Supporting the team with general production and customer service duties as required
About you
We are looking for someone who is reliable, well-presented and enjoys being part of a team.
You will need to be comfortable dealing with customers, managing multiple tasks, supporting production workflow and helping the team meet deadlines.
Essential skills and attributes:
Strong written and verbal communication skills
Excellent customer service skills
A professional and helpful manner




Strong organisation and time management skills
Good attention to detail
Ability to manage multiple tasks and deadlines
A collaborative, team-focused attitude
Familiarity with Adobe Creative Suite on PC platforms, or a willingness to develop these skills
Willingness to learn print production, finishing and workflow processes
Current and valid driver's licence for driving the company delivery van
Desirable experience:
Previous customer service experience
Previous experience in a digital print, design, production or signage environment
Experience with print finishing equipment
Basic understanding of marketing or social media platforms
What we offer
A varied role in a friendly local business
Hands-on training and support
Exposure to customer service, print production, finishing and workflow coordination
The opportunity to work with a broad range of local business customers
A professional team environment where quality, service and reliability matter
Salary
Salary will be in line with experience and paid according to the applicable classification under theGraphic Arts, Printing and Publishing Award **** [MA******], plus superannuation.
How to apply
Please submit your resume and a brief cover letter outlining your customer service experience, relevant print or production experience, and why you would be a good fit for Kwik Kopy Gosford.
We are looking for someone who is ready to learn, take ownership of their work and help deliver great results for our customers.

📌 Customer Service Representative & Production Co-Ordinator (New South Wales)
🏢 Kwik Kopy Gosford
📍 New South Wales