Be more than a Finance Officer.
Become a trusted leader.
Behind every payroll processed is a Disability Caoch supporting a participant to achieve independence.
Behind every invoice submitted is a young person continuing to to receive the support they neeed.
Behind every budget managed responsibly is an organisation able to invest in it's people, participants and communitites.
AtFall Forward, finance is more than numbers.
It's about ensuring sustainability, strengthening systems and supporting life-changing services across the Disability and Child Safety sectors.
As our organisation continues to grow throughout Far North Queensland, we're seeking an experiencedFinance & Payroll Officer | NDIS & Child Safetyto become a key member of our leadership team.
This is not a traditional payroll position.
We're looking for someone who enjoys taking ownership, solving problems, improving systems and contributing to the long-term success of a purpose-driven organisation.
About Fall Forward
Fall Forward is a values-driven organisation providing high-quality Disability Services and Child Safety Residential Care throughout Far North Queensland.
We are committed to empowering children, young people and adults to build independence, strengthen community connections and achieve meaningful outcomes.
Everything we do is guided by our core values:
Integrity
Accountability
Leadership
Teamwork
As our organisation continues to expand, we're investing in experienced professionals who share our commitment to excellence, innovation and continuous improvement.
About the Role
Reporting directly to the General Manager, you'll oversee the organisation's payroll and day-to-day financial operations while supporting the continued growth of Fall Forward.
You'll work across both theNDISandQueensland Child Safetysectors, ensuring payroll accuracy, financial compliance, funding integrity and efficient financial systems.
This position extends well beyond payroll processing.
You'll contribute to organisational budgeting, financial reporting, funding management and continuous improvement initiatives while becoming a trusted financial advisor to our leadership team.
If you're someone who enjoys identifying opportunities, improving processes and making a genuine impact, we'd love to hear from you.
Key Responsibilities
Payroll
End-to-end weekly payroll processing




Interpretation and application of the SCHADS Award
Processing penalties, overtime, allowances, sleepovers and public holiday payments
Managing employee leave entitlements
Payroll reconciliations
Maintaining accurate payroll records
Responding to payroll enquiries
Finance
Accounts payable and accounts receivable
Bank and credit card reconciliations
Xero Payroll and Xero Accounting
Cash flow monitoring
Financial reporting
Assisting with monthly financial reporting
Liaising with the organisation's external accountant
NDIS Financial Administration
Preparing Service Agreements
Creating participant funding allocations
Monitoring participant budgets
Processing NDIS invoices
Liaising with Plan Managers
Monitoring outstanding payments
Child Safety Financial Administration
Preparing IPS Pricing Schedules
Processing Child Safety invoices
Preparing contingency funding claims
Processing property damage claims
Reconciling Child Safety funding
Monitoring funding approvals
Budgeting & Financial Planning
Preparing organisational budgets
Monitoring expenditure
Producing financial reports
Supporting financial planning
Assisting leadership with strategic decision-making
Continuous Improvement
Reviewing financial systems and processes
Identifying opportunities to improve efficiency
Supporting audit preparation
Maintaining financial compliance
Contributing to organisational growth initiatives
About You
You are proactive, organised and take genuine pride in your work.
You understand that finance is more than processing transactions—it's about supporting an organisation to operate sustainably and deliver exceptional services.
You don't wait to be asked.
You identify opportunities, improve systems and take ownership of achieving positive outcomes.
You'll thrive within a collaborative workplace where initiative, accountability and professionalism are highly valued.
Essential Skills & Experience




Minimum three years' experience in payroll and finance
Demonstrated experience processing payroll under the SCHADS Award
Strong knowledge of SCHADS Award interpretation
Experience using Xero Payroll and Xero Accounting
Accounts payable and receivable experience
Experience preparing and monitoring organisational budgets
Strong Microsoft Excel skills
Excellent organisational and time management skills
Exceptional attention to detail
Strong written and verbal communication skills
Ability to manage competing priorities
High level of integrity and confidentiality
Highly Desirable
Previous experience within the NDIS sector
Previous experience within Queensland Child Safety or Residential Care
Experience preparing Child Safety IPS Pricing Schedules
Experience creating NDIS Service Agreements
Experience processing Child Safety contingency and damage claims
Certificate IV or Diploma in Accounting and Bookkeeping
Xero Certification
Why Join Fall Forward?
At Fall Forward, you'll become part of a passionate and supportive organisation committed to making a genuine difference within our community.
We believe our people are our greatest asset and encourage innovation, leadership and continuous professional development.
We offer:
Competitive salary based on experience
Ongoing professional development opportunities
Supportive and approachable leadership
Opportunity to influence organisational growth
Modern office environment located in Edge Hill
Meaningful work with real community impact
Long-term career progression within a growing organisation
Our Values
Integrity
We act honestly, ethically and transparently in everything we do.
Accountability
We take ownership of our actions and deliver on our commitments.
Leadership
We lead with courage, inspire others and continually strive for excellence.
Teamwork
We believe the best outcomes are achieved through collaboration, mutual respect and shared purpose.
Ready to Join Our Team?
If you're an experienced finance professional looking for an opportunity to make a genuine difference while building your career within a growing organisation, we'd love to hear from you.
Please submit your resume together with a cover letter outlining your experience in payroll, finance, SCHADS Award interpretation, budgeting and Xero.

📌 Finance & Payroll Officer | Ndis & Child Safety (Queensland)
🏢 Fall Forward Claims
📍 Queensland