Team Lead — Townsville / North QLD (NDIS / Youth)
Pacific Supports & Mentoring (PSM)
Full time | Townsville, QLD
Lead an established region — and take your career further.
Pacific Supports & Mentoring has been operating in Townsville for the past three years, and our North Queensland arm and demand is growing. We're looking for a Team Lead to take ownership of the region: leading, training and developing our local team, representing PSM with stakeholders, and driving business development — while staying connected to the work through hands-on support delivery.
You'll step into an established operation with real clients, real momentum and a reputation already built — then make it bigger. This is a leadership role first: the team, the standards, the relationships and the growth of the region sit with you.
This is a
hybrid, flexible outreach role
— leadership, stakeholder and business development work balanced with supports delivered out in the community across Townsville and North QLD, not behind a desk. Our head office is based in South East Queensland, and you'll report to and collaborate directly with management: real backing, real autonomy, and a genuine opportunity to grow with the region.
The role — leadership first
Regional leadership & oversight
Lead, mentor, train and develop our growing local team of support/ youth workers — onboarding and oversight.
Review and uphold service quality: staff supervision, shift documentation, incident reviews and performance feedback
Provide oversight of PSM's North QLD operations, working in conjunction with management
Represent PSM at stakeholder meetings — support coordinators, plan managers, allied health and community organisations
Case Management Experience is advantageous.
Own regional reporting and communication with management and our South East QLD head office: client progress, incidents, team performance and service quality
Drive on-the-ground business development — build referral networks,



identify opportunities and grow PSM's presence across Townsville and North QLD
Hands-on support delivery
Provide direct 1:1 supports to participants — community access, daily living, skill building and mentoring. Setting the standard for other staff.
Model what great support work looks like: reliable, engaged, strengths-based and culturally safe
Build strong, trusted relationships with participants and their families
What you'll bring
Experience in community services: disability services, youth services, or aged care / community services (essential)
Experience working with sensitive and complex cases, with a mature, experienced approach
Leadership experience — formal or informal — and the confidence to train, review and build a team
The self-drive to run a region day-to-day with real autonomy and a direct line to management
Strong communication skills — comfortable in a stakeholder meeting and on the gym floor in the same day
NDIS Worker Screening Clearance and Working with Children (Blue Card), or willingness to obtain
Current First Aid & CPR, driver's licence and reliable vehicle
What's on offer
Full-time role — remuneration under the SCHADS Award, commensurate with experience, plus super
Quarterly reviews and performance bonuses — designed to reward success and drive high performance
A hybrid, flexible role — you shape the balance between leadership, stakeholder work and delivery as the region demands
An established, growing region: step into existing clients and team, with your role expanding as the arm grows
Pathways beyond North QLD — this role opens opportunities across the other regions PSM services
Collaborate directly with management
A values-driven team that uses mentoring, outcomes and connection to change lives
How to apply
If you want to join a high-performing organisation where you manage your own schedule and oversight while collaborating directly with management — this is your role.
Send your resume and a short note on why you're the person to grow our North QLD region.

📌 Team Leader North Queensland (Townsville)
🏢 Pacific Supports & Mentoring
📍 Townsville