Resolution and Investigation Officer
Office of the Legal Services Commissioner
Location - Sydney CBD with flexible working arrangements available
Employment Type – Ongoing – Full time (35 hrs per week)
Salary - Clerk Grade 5/6, Base Salary ($99,938- $110,271), plus employer's contribution to superannuation and annual leave loading
Your role
The Office of the NSW Legal Services Commissioner (OLSC) is an independent statutory office that deals with complaints about lawyers.
The role is responsible for handling public concerns regarding the legal profession by gathering information, investigating complaints, and resolving consumer disputes via the telephone, and through written communication with the parties.
This is a hybrid workplace role, currently performed both from the OLSC office in the Sydney CBD, and from home, with ongoing remote work arrangements at the Department's discretion.
What you'll do
In addition to meeting the essential requirements, the successful candidate must demonstrate strong capabilities in:
Resolving consumer disputes over the telephone and in writing, through negotiation, problem solving and mediation to improve standards of professional practice.
Managing large and variable workloads whilst managing the expectations and demands of complainants and legal practitioners.
Providing case studies drawn from complaints to legal, policy and education officers to provide a basis for better education and regulation of the profession.
Working towards the reduction of the number of complaints made against lawyers through participation in a process of education, training and communication with the profession and the community.
Communicating effectively and sensitively, orally and in writing, with a wide range of clients, from senior members of the legal profession to individuals who may have limited English skills or disabilities.
What we're looking for
Experience in preparing submissions and correspondence on complex issues.
Essential requirements
Ability to resolve conflict, negotiate and mediate.




Ability to manage a large case load, meet deadlines and remain calm under pressure.
Strong written communication skills
Appointments are subject to a National Criminal History Record Check in accordance with the Disability Inclusion Act ****
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role description
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We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity.
If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
A challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs.
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attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
Please tell us about how your previous experience (which may include working in a legal, regulatory or complaints handling environment) provides skills necessary for the advertised position, particularly in dealing with any challenges that you foresee in working in a complaint handling environment.
Please detail the key factors you consider important in attempting to mediate and resolve a dispute.
Applications close:
Wednesday, 8 April **** at 11:59 AEST
Got a question?
For more information about the role or what it's like to work for DCJ, please contact the hiring manager Jackson Bova on ********* or at
******
If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Lois Jebin at
******
Visit
Recruitment adjustments on the DCJ website
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Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds.
This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit
Inclusion and diversity on the DCJ website
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Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit
Your recruitment journey on the DCJ website
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Thank you for your interest in this role.
We look forward to receiving your application.
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📌 Resolution And Investigation Officer - Clerk Grade 5/6 - Olsc (Australia)
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