First Focus is seeking a leader to shape and execute our customer experience strategy across delivery teams in Australia.
You will turn feedback into improvements that make experiences easier, faster, more consistent and more proactive, influencing priorities without direct management of delivery teams.
You will report to the Chief Experience Officer and help build a culture that keeps customers informed at every step under the Super-Green standard.
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📌 Customer Experience Strategist New South Wales
🏢 First Focus
📍 New South Wales
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