Overview

The Senior Manager M365 and Collaboration Platforms is accountable for the end‑to‑end strategy, performance, security, compliance, enhancement, adoption, and user experience of BOQ Group’s Microsoft 365, collaboration, and communications platforms. This role provides senior leadership across the full Microsoft 365 ecosystem, enterprise audio and video conferencing and meeting room technology, the Group’s knowledge and work management platforms (Confluence and Jira), and corporate telephony, ensuring these critical services enable modern, secure, and productive ways of working.

Responsibilities

As the platform owner, you will define and own the service strategy, operating model, and roadmap, ensuring disciplined service management and continuous improvement across all platforms.

You will drive service outcomes through strong governance, including SLAs, SLOs and experience‑led measures, chairing service reviews and risk forums, leading major incident and problem management, and governing change and release readiness.

Working closely with Cyber Security, Risk & Compliance, delivery partners, and business stakeholders, you will maintain robust controls while maximising value realisation across the Group.

You will champion customer‑centric design, standardisation, and adoption to uplift the digital employee experience. This includes governing Microsoft release cycles, driving behavioural change through structured adoption programs, and ensuring changes are assessed for risk, compliance, and user impact before deployment.

You will also lead the governance and continuous improvement of unified communications, meeting room technologies, and knowledge management platforms, ensuring reliable, consistent, and scalable experiences for all users.

Through strong people leadership and vendor management, you will lead high‑performing teams and partners,



optimise platform value and cost, and embed BOQ Group values in day‑to‑day ways of working. Your strategic vision, commitment to customer excellence, and dedication to continuous improvement will play a critical role in enabling BOQ staff, fostering a culture of innovation, and shaping the future of digital work across BOQ Group.

Qualifications

You are an experienced senior technology leader with proven end‑to‑end ownership of Microsoft 365 and collaboration platforms in complex, regulated environments. You bring strong accountability for service outcomes, including SLAs, SLOs and experience measures, alongside security posture, adoption, and user experience.

You possess deep technical and operational expertise across the Microsoft 365 ecosystem, including Teams, Exchange Online, SharePoint, OneDrive, and associated security and compliance capabilities.

You have robust experience leading enterprise communications platforms such as Teams Calling, unified communications, audio/video conferencing, and meeting room technologies.

Your IT Service Management capability spans incident, problem, change, request and knowledge management, underpinned by a strong continuous improvement mindset and mature service reporting.

You are a confident and credible stakeholder leader, able to engage effectively with executives and senior leaders while also providing clear, user‑centred communication during change and major incidents.





You bring proven experience managing vendors and managed service partners, including contract and performance governance, licence optimisation, cost control and escalations.

Relevant tertiary qualifications in Information Technology or a related field are required, with certifications such as ITIL, Microsoft 365/Teams and/or Atlassian highly regarded.

Benefits

- Flexible working arrangement – Balance your work and personal life with ease.
- Discounted financial products – Exclusive rates on our financial services across the Group.
- Salary sacrificing options – Maximise your take‑home pay with our salary packaging options.
- Paid parental leave with no minimum requirements – Spend quality time with your new family member without any worries.
- Purchase additional annual leave – Need more time off? You can buy extra leave days.
- Discounted private health insurance plan – Take care of your health with our special rates.
- Employee Assistance Program (EAP) – Access confidential support for personal and professional challenges for you and your family.
- Access to employee network groups – Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
- Pride in Diversity membership – We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply. We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

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📌 Senior Manager& Collaboration Platforms (City of Sydney)
🏢 Boq Group
📍 City of Sydney