Full-Time Supervisor & Team Leader | Across the Business

Stop Being the Best Cleaner in the Room. Start Leading the Room.

We’re growing fast and we need a Supervisor & Team Leader who sees the bigger picture. Someone who knows what excellent cleaning looks like — because they’ve done it — and now wants to build, coach, and inspire a team across our entire operation.

This full-time role spans everything The Better Clean Team does: Airbnb and short-stay cleaning, bond cleans, evening commercial contracts, and specialist services across the Hunter Valley. You’ll be the glue that holds it all together — the person our team trusts, our clients rely on, and the driving force behind our reputation for excellence.

“This is a real leadership career in a business that genuinely cares about its people. If you’ve ever felt like you’re capable of more, this is your moment.”

KEY RESPONSIBILITIES

- Oversee all cleaning teams across multiple service streams and locations
- Conduct quality checks and ensure 5-star standards at every property
- Onboard and train recent team members using our online academy
- Manage rosters, schedules, and staff communications
- Liaise with property managers and clients professionally
- Handle on-the-ground problem solving and client escalations
- Report to management and contribute to business improvement

WHAT WE OFFER

- $36+ per hour — award rate plus leadership loading
- Full-time hours with a growing, stable business
- Travel allowance across all sites
- Laundry allowance
- Leadership training and career development support
- Generous bonus and performance scheme
- Awards and recognition programs
- Online Training Academy — lead from the front
- A seat at the table as we grow

WHO WE’RE LOOKING FOR

- Proven experience in cleaning, hospitality,



or facilities management
- Natural leadership qualities — you lift people up
- Exceptional attention to detail and quality standards
- Excellent communicator — with staff and clients alike
- Own transport essential across multiple sites
- Calm under pressure and solution-focused

LOCATION

Hunter Valley Region (multiple sites) | Full-time hours

HOW TO APPLY

This is a senior hire. Please take a moment to answer all application questions thoughtfully. We’d love to hear your story.

Work Location: In person

Pay: From $36.00 per hour

Application Question(s):

- What area(s) are you available to work in, and how far are you willing to travel?
- Tell us about any previous cleaning, housekeeping, or hospitality experience you have. (No experience? That’s okay — just be honest. Full training is provided.)
- What days and hours are you available to work? Please be as specific as possible — for example, “Monday to Friday, 8am–2pm” or “Evenings only, 5–9pm.”
- Do you hold a current driver’s licence and have access to a reliable vehicle?
- Why do you want to work with The Better Clean Team specifically? What makes you a great fit for our team culture?
- How would you handle a situation where a property wasn’t ready on time, or a client raised a concern about the standard of a clean?
- Are you more comfortable working independently, as part of a team, or both?Please explain.
- Do you currently hold a valid Working with Children Check, or are you willing to obtain one? (Required for evening preschool positions. We can guide you through the process if needed.)
- Is there anything else you’d like us to know about you? Skills, ambitions, a fun fact, or anything that makes you, you. (We read every single response — this is your chance to stand out.)

Work Location: In person

📌 Full-Time Supervisor & Team Leader | Across the Business (Newcastle)
🏢 The Better Clean Team
📍 Newcastle