Senior Reception & Administration – Neira Psychology (Fremantle)

We are seeking a warm, organised and proactive Senior Reception & Administration team member to join Neira Psychology, a boutique psychology practice based in Fremantle providing therapeutic services for adolescents and adults.

This is a primarily client-facing role at the front desk, responsible for creating a welcoming, calm and professional experience for clients while supporting the smooth day-to-day running of the practice. You will be the first point of contact for clients and play an important role in ensuring the clinic operates efficiently and with care.

The role combines reception and general administration with additional support for basic practice operations, systems and coordination tasks. It is well suited to someone who enjoys working with people, takes pride in organisation, and is comfortable juggling a variety of responsibilities in a supportive clinical workplace.

You will work closely with the Practice Director, clinicians, and casual administration staff in a collaborative and respectful team.

A Typical Day at Neira Psychology

As the first point of contact for the practice, you will begin your day by opening the clinic, preparing the reception area, and ensuring the schedule is organised for the day ahead.

Throughout the day, you will manage client check-ins, bookings, enquiries, and general reception duties while supporting a smooth flow of communication between clients and clinicians. You will assist with intake of new clients and ensure scheduling runs efficiently.





You will also provide support with general administrative and operational tasks such as invoicing, client communication, and maintaining accurate practice records. From time to time, you may assist with improvements to systems or processes to help the practice run more effectively.

You will be a key support for casual administration staff and help ensure consistency in front desk operations and client service.

Key Responsibilities

Client Care & Front Desk Administration

- Provide a warm, professional and welcoming front desk experience for all clients

- Manage appointment scheduling and daily calendar coordination

- Handle client enquiries, bookings, cancellations and general communication

- Support intake and onboarding of new clients

- Liaise with clinicians to ensure smooth client flow and communication

Practice Administration & Operational Support

- Assist with day-to-day administrative operations of the practice

- Support invoicing, payments and basic financial administration tasks

- Maintain accurate client records and practice documentation

- Assist with identifying opportunities to improve systems and processes

- Support implementation of basic practice procedures as required

Team & Reception Support





- Provide guidance and consistency for casual administrative staff at reception

- Support clear communication and smooth workflow within the admin team

- Contribute to a positive and calm front-of-house environment

Communication & External Liaison

- Assist with communication with referrers and external providers as part of client care coordination

- Support general clinic correspondence and administrative communication tasks

Essential Criteria

- Excellent communication skills and a strong commitment to client service

- Warm, professional and reliable approach to work

- Strong organisational and time-management skills

- Ability to multitask and manage competing priorities calmly

- Proactive, solution-focused mindset

- High level of computer literacy and confidence with systems

- Ability to maintain confidentiality and professional boundaries

- Comfortable working in a busy, client-facing environment

Desirable Criteria

- Experience in reception or administration within allied health or similar setting

- Familiarity with practice management systems (e.g. Halaxy)

- Understanding of Medicare, private health, or related billing processes

How to Apply

If you are genuinely excited about warmly supporting our clients and contributing to the smooth and meaningful functioning of our practice, we’d love to hear from you.

Please submit your cover letter, resume, and two referees to:

****@neirapsychology.com – Attn: Corey Neira

Applications close: 6th of August

Interviews commence: 7th of August

📌 Senior Reception & Administration – Neira Psychology (Fremantle)
🏢 Neira Psychology
📍 Fremantle