Optus is seeking an experienced operations leader to oversee end-to-end service fulfilment, ensuring SLA achievement, resource coverage, and high service quality across ITIL-aligned processes. You will lead Fulfilment Squads, manage stakeholders and partners, drive performance reporting, escalation management, and a culture of accountability and continuous improvement.
This role requires extensive leadership in outsourced delivery, ITIL foundations, and the ability to build credibility with
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📌 Fulfilment Operations Leader: Drive Service Excellence (City of Ryde)
🏢 Optus
📍 City of Ryde
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