About the role

Darling Downs Eye is seeking an experienced Senior Receptionist for Ophthalmic Medical Practice to join our team in Toowoomba, Queensland. This is a part-time position that offers flexibility whilst maintaining the professional standards our patients expect. As Senior Receptionist, you will be the first point of contact for our patients and a key member of our administrative team, playing a vital role in ensuring smooth day-to-day operations and exceptional patient experiences. This role is central to our practice's success, managing patient interactions, appointment scheduling, and supporting the broader clinical team in delivering outstanding ophthalmic care.

Key responsibilities

- Greeting and welcoming patients with professionalism and warmth, ensuring a positive first impression

- Managing appointment scheduling, confirming bookings and liaising with patients regarding their visits

- Processing patient registrations and maintaining accurate patient records in compliance with medical privacy regulations

- Handling telephone enquiries professionally and directing calls to appropriate staff members

- Managing patient billing and payments, including processing fees and insurance claims

- Coordinating with clinical staff to ensure patient flow and minimising waiting times

- Maintaining the reception area in a clean, organised and welcoming condition

- Providing administrative support to ophthalmologists and allied health staff as required

- Ensuring compliance with health and safety standards and practice policies

What we're looking for

- Proven experience as a receptionist in a medical practice, ideally within ophthalmology or specialist medical settings

- Excellent interpersonal and communication skills with the ability to interact professionally with patients, staff and external contacts

- Strong organisational abilities and attention to detail, particularly with appointment scheduling and record management





- Proficiency with medical practice management software and general computer systems

- Knowledge of patient confidentiality, privacy legislation and medical administration best practices

- Ability to remain calm and courteous under pressure whilst managing multiple priorities

- High school diploma or equivalent qualification; additional qualifications in medical administration are advantageous

- Experience in a supervisory or training capacity is preferred

- Strong numeracy skills for billing and payment processing

- Commitment to delivering exceptional customer service and supporting quality patient care

What we offer

At Darling Downs Eye, we value our team members and are committed to creating a supportive and inclusive workplace. We offer:

- Part-time flexible working arrangements to support work-life balance

- A collaborative and professional team setting within a respected ophthalmic practice

- Ongoing career development opportunities and training to enhance your skills

- A role that makes a genuine difference in patients' lives and eye health outcomes

- Supportive management and team environment

About us

Darling Downs Eye is a leading ophthalmic medical practice serving the Toowoomba community and surrounding regions. We are dedicated to providing comprehensive eye care and treatment services with a focus on clinical excellence and patient-centred care. Our experienced team are committed to improving and preserving our patients' vision and eye health. We pride ourselves on our welcoming practice culture, where every team member is valued and plays an significant role in our patients' care journey. We are committed to continuous improvement, embracing best practices in eye care delivery and maintaining the highest standards of professionalism and service.

Apply now

If you are an experienced Senior Receptionist seeking a rewarding part-time opportunity in ophthalmology, we would like to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you would be an excellent fit for the Darling Downs Eye team. We look forward to meeting you.

📌 Senior Receptionist for Ophthalmic Medical Practice (Toowoomba)
🏢 Darling Downs Eye
📍 Toowoomba