At Help at Hand Support Services (HAHS), our Care Team are at the heart of everything we do — and behind every great coordinator is a brilliant support person keeping things moving. That's where you come in.
Role
What You’ll Be Doing: This is a true all‑rounder role — you’ll be supporting the coordination team across a wide range of tasks, including:
Answering incoming calls and being a friendly, skilled first point of contact for clients, support workers and families
Assisting Care Coordinators with day‑to‑day admin tasks so they can focus on participants
Supporting the rostering team — helping fill shifts, checking availability and communicating changes with support workers
Reading and reviewing shift notes, flagging anything that needs coordinator attention
Preparing and processing service agreements and other participant documentation
Calling support workers to confirm availability, shift details or address queries
Maintaining accurate records and keeping participant and staff files up to date
Jumping in where needed — this team works collaboratively and everyone chips in
What You’ll Bring
We’re looking for someone reliable,
people‑focused and ready to get stuck in. You don’t need to come from a disability background — but you do need to care.
Experience in general admin, coordination or a similar role
A confident and warm phone manner — you’re comfortable handling a busy line
Strong written and verbal communication skills
Ability to manage multiple tasks and stay calm when things get busy
Outstanding attention to detail — especially when working with documentation and client records
A proactive, can‑do attitude and willingness to help wherever needed
High computer literacy with the ability to pick up new systems quickly
Unrestricted working rights in Australia
Current Police Check (or willingness to obtain one prior to starting)
Experience in the NDIS or disability sector is a bonus, but not essential — we’ll train the right person.
Why HAHS?
Join a passionate, supportive team that genuinely cares about what they do
Real career development pathways — many of our coordinators started in support roles
Be part of a growing NDIS provider making a real impact across Victoria
Stable weekday hours in a collaborative office setting
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📌 Melbourne Care Admin City Of Banyule (Australia)
🏢 Help at Hand Support Services
📍 Australia
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