Do you love to deliver exceptional member service, that has a purpose? If you're a member service superstar, join us and help nurses improve the health of Australians!
Work with a strong, vibrant, growing team
An exciting opportunity to do outstanding work that has an impact
Melbourne-based hybrid role, either 1.0 or 0.6 FTE
Substantial salary packaging benefits

About APNA

The Australian Primary Health Care Nurses Association (APNA) is the peak body and skilled membership association for the 104,000+ nurses working outside of a hospital setting in Australia. APNA provides education, representation, advocacy, and support services for primary health care nurses across Australia.

About The Role

The Membership Officer role sits within APNA's Business Operations Team, part of the wider Performance & Operations department, and is a critical touchpoint for our members. This role is responsible for a range of important administrative and customer service tasks which support APNA's members and contacts. You'll be joining us at an exciting time and transitional period, as we transform APNA's membership model and digital systems!

Responsibilities Include
Inbound and outbound phone calls
Responding to email enquiries
Maintenance of member records
Insurance administration




Supporting recruitment of new members
Follow up and resolution of missed payments
Data integrity activities to ensure compliance and database accuracy
Follow up of undelivered mail and emails to ensure accurate contact details in our database
Maintenance of membership user guides and templates
Testing and input into new membership systems.

You Must Have
At least 2–3 years demonstrated experience in providing customer service or administration support services
Professional and friendly phone manner
The ability to coordinate administrative processes to deliver high quality outcomes
Solid communication skills, both verbal and written
Ability to multi-task and work efficiently
Strong digital know-how, an eye for accuracy, and keenness to improve the work we do
Advanced Microsoft Word skills along with intermediate Excel skills
An ability to multi-task, meet deadlines and maintain a strong customer service focus
A hands‑on attitude and willingness to support the team with other tasks, as required
Knowledge of medical terms and the health industry, or experience in a membership association is an advantage.
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📌 Membership Officer 1 0 Or 0 6 Fte Melbourne
🏢 Australian Primary Health Care Nurses Association (APNA)
📍 Melbourne