Founded in 2002, ELMO Software has established itself as a leading provider of creative HR technology solutions, proudly serving over 2,000 mid-sized organizations and more than one million end users across Australia, New Zealand and UK. Our comprehensive suite of ISO-certified solutions covers the entire employee lifecycle, empowering HR professionals to effectively manage their workforce and contribute to strategic decision-making. At ELMO, our purpose is to unleash the impact of HR. Designed with flexibility and scalability in mind, ELMO's one-stop HR Information System (HRIS) adapts to your unique needs and workflows, ensuring seamless integration into your existing processes. Leveraging powerful technology, automation, and data analytics, ELMO Software equips organizations with the tools they need to drive efficiency and enhance employee engagement. Join us and be part of a dynamic team dedicated to transforming HR practices through cutting-edge technology!

Life & Culture

At ELMO, you’ll join an extraordinary team dedicated to making a significant impact. We cultivate an authentic, collaborative, and vibrant work environment where creativity thrives. As an ELMOnian, you become part of an exceptional community that encourages personal and professional growth. Here, you’ll be supported through challenges, inspired to push your boundaries, and celebrated for your contributions. Join us to not only advance your career but also to enjoy a fulfilling and enjoyable workplace experience!

Some of our benefits

- Paid Parental leave - 12 weeks primary, 6 weeks secondary
- Birthday leave, YOU day each year, as well as connecting people leave (up to 2 weeks working from anywhere)
- Inhouse Learning and Development initiatives
- ELMO Social and Diversity clubs
- Mental Health/EAP programs
- Flare Benefits (great discounts, novated leasing, salary sacrifice)

Our values

- Reimagine What's Possible - We believe innovation is human at its core. By staying open, fearless, and adaptive, we continuously push boundaries - while keeping people at the heart of everything we do.
- Obsess over Customers – Everything we do is designed to positively impact our customers.
- Help Others Thrive - Be they colleagues, communities or customers, we champion ways to help others thrive.
- Be Fearlessly Optimistic - We bring unwavering positivity to any challenge, as we know it will drive meaningful change.

About the role





The Product Owner for ELMO Surveys will help shape a modern, cloud-based survey platform that enables organizations to collect meaningful feedback and turn it into action. Working closely with product, design and engineering, this role translates priorities into clear requirements and valuable product improvements across use cases such as employee engagement, customer satisfaction, training, recruitment, onboarding, performance and exit feedback. We’re looking for someone who is AI-native in how they work, using AI to improve speed, quality and decision-making across the product lifecycle.

Key responsibilities include

Product ownership and delivery

- Translate product priorities into clear, actionable requirements for design and engineering.
- Own the quality and clarity of requirements, ensuring work is well-defined and focused on customer value.
- Use AI confidently as part of the product development process to improve analysis, requirement quality, validation and speed of execution.
- Work closely with cross-functional teams to refine ideas, solve problems and support delivery.
- Manage and maintain a healthy, well-prioritised backlog for the Surveys product area.

Product and customer focus

- Help shape the direction of ELMO Surveys across areas such as survey creation, reporting, analytics, templates, branding and user experience.
- Champion a product experience that balances flexibility, ease of use, privacy and value for customers.
- Bring a strong understanding of customer problems, user journeys and product opportunities.
- Partner with adjacent product areas where surveys support broader customer workflows.

Quality and continuous improvement

- Support high-quality product delivery through strong validation, attention to detail and thoughtful collaboration.
- Work with teams to identify risks, remove ambiguity and improve confidence in what is being built.
- Contribute to continuous improvement in product ways of working, team effectiveness and delivery quality.

Collaboration and stakeholder management





- Work closely with product, design and engineering to align execution with product goals and customer needs.
- Communicate clearly with stakeholders and build trust through sound judgement, clarity and follow-through.
- Contribute to a strong team culture focused on learning, ownership and continuous improvement.

What Success Looks Like

- Clear, high-quality product requirements that help teams move quickly and confidently.
- Strong collaboration across product, design and engineering.
- Thoughtful use of AI to improve speed, clarity and quality in day-to-day product work.
- A well-managed backlog that supports meaningful customer outcomes.
- Product improvements that deliver a strong customer experience and measurable value.

Skills and Experience

- Proven experience in a Product Owner, Business Analyst or similar product delivery role within a software environment.
- Strong ability to write clear requirements, manage priorities and work closely with delivery teams.
- Demonstrated experience working in an AI-native or AI-enabled way, using AI tools to improve product thinking, documentation, validation and execution.
- Strong product judgement, attention to detail and customer empathy.
- Excellent stakeholder management and communication skills.
- Confidence working across product, design and engineering in a fast-paced environment.
- Experience with survey, feedback, analytics or workflow-based products is desirable.

If you’re excited by the opportunity to shape a modern product, use AI as a true advantage in the way you work, and turn complex challenges into meaningful customer impact, we’d love to hear from you.

Join ELMO Surveys and help build a product that empowers organisations to listen, learn and take action!

ELMO Software Pty Ltd is an equal opportunity employer, and we encourage applicants from diverse backgrounds to join our team. We are also committed to advancing reconciliation at ELMO through our Reflect Reconciliation Action Plan (RAP). At ELMO, we are passionate about empowering HR with responsible, secure and safe AI, aiming to be among the first in Australia and New Zealand to achieve ISO 42001:2023 certification. Handling sensitive employee data necessitates strict adherence to our ISO 27001:2022 Certified security policies, making data privacy and security paramount in every role.

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📌 Product Owner (City of Sydney)
🏢 ELMO Software
📍 City of Sydney