This organisation is a well-established, high growth Australian consumer business with a large national customer base. The business is going through an exciting period of people and cultural transformation, investing properly in how the company operates, not just what it delivers, and this role sits right at the heart of that change.

About The Role

This is a 4-6 month contract for a Business Analyst with a process mapping focus. You'll be responsible for documenting how the business actually works today and shaping how it should work tomorrow. You'll map current state processes across departments, work closely with the automation team to identify what can be streamlined, and map service designs and customer journeys to improve the end to end online experience. A key focus will be improving how departments communicate and work together,



and you'll play a central role in making that happen. This is a role for a BA who thrives on process and loves improving how a business runs.

Key Responsibilities

- Map and document current state processes across the business to support and embed cultural and operational change
- Partner with the automation team to identify processes ready for streamlining and automation
- Map service designs and customer journeys across the CX landscape
- Analyse online flows and identify opportunities to improve the customer experience end to end
- Identify and design solutions that improve communication and ways of working between departments

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📌 Business Process Analyst (City of Sydney)
🏢 Project Pathway
📍 City of Sydney