Job Impact

We are seeking a NV1‑cleared Concierge Security Officer to perform a key frontline role within a professional corporate environment. This position plays a vital role in maintaining a secure, welcoming, and high‑standard workplace where safety and customer experience go hand in hand.

$5,000 Sign on Bonus available! (employees payable in two instalments; completion of 6‑month probation and 12 months tenure).

About The Role

As a Concierge Security Officer, you will be the first point of contact for employees, visitors, and contractors. You will set the tone for the site by delivering a professional and friendly experience, while ensuring access control, safety and compliance requirements are consistently met.

- Location: Sydney CBD
- Contract: Casual role working three days per fortnight, plus additional relief shifts as required. Standard shift every Friday, plus every second Thursday, consisting of 12‑hour shifts.
- Pay Rate: Level 5 pay rate, plus 10% site allowance
- NV1 AGSVA clearance is mandatory

Key Responsibilities

- Welcome and assist visitors, staff, and contractors with professionalism and a strong customer‑service focus.
- Manage visitor sign‑ins, access cards, and contractor permits using electronic systems, ensuring accuracy and confidentiality.
- Handle front desk enquiries, phone calls, and coordinate with facilities or building management.
- Maintain a clean, organised, and professional reception and lobby area.
- Support day‑to‑day site operations, including room bookings, access requests, and administrative tasks.




- Monitor access control systems, CCTV, and alarms, escalating security concerns as required.
- Conduct patrols, respond to incidents and emergencies, and escort visitors or contractors in restricted areas.
- Ensure compliance with security procedures and complete incident reports, daily logs, and handover notes.
- Participate in emergency drills, safety inspections, and audits, reporting hazards or security issues promptly.

Essential Requirements

- Current and valid NSW Security Licence.
- Current NV1 AGSVA Security Clearance.
- Current First Aid and CPR certification.
- Demonstrated experience with the Gallagher Security System.
- Proven experience operating access control systems, CCTV, and security reporting platforms.
- Excellent communication and customer service skills, with the ability to engage professionally with staff and visitors.
- Professional personal presentation at all times.
- Full working rights in Australia.

Why join Certis

- $5,000 Sign on Bonus available! (employees payable in two instalments; completion of 6‑month probation and 12 months tenure).
- Work within Australia’s most secure and sensitive environments.




- Be part of a high trust, clearance‑based workforce.
- Access ongoing training, career pathways and professional development.
- Operate in a values‑driven organisation that prioritises integrity and accountability.
- Commitment to diversity and inclusion; applications encouraged from women, Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds.
- Employee perks such as retail discounts, annual awards, regular employee engagement survey and a Reward & Recognition Framework.

Next Steps

Once you’ve submitted your application, the next step is to complete a virtual interview with Certis.

This is an important part of our hiring process and must be completed for your application to be considered further.

After you’ve finished your virtual interview, our hiring managers will review all candidates. If you’re successful in progressing to the next stage, we’ll be in touch to let you know what’s next.

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a safer, smarter and better workplace ensures every employee is supported, respected and empowered.

We actively encourage First Nations and Torres Strait Islander peoples, veterans and candidates from diverse backgrounds to apply.

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📌 Security Officer - Concierge (City of Sydney)
🏢 Certis
📍 City of Sydney