Join to apply for the Loyalty Host role at DOOLEYS Clubs .

Are you passionate about providing exceptional customer service and building meaningful relationships? Do you thrive in a fast-paced environment where quick thinking is essential? If so, we invite you to apply for the position of Loyalty Host at The DOOLEYS Group.

Key Responsibilities

- Provide outstanding customer service and build strong rapport with our members.
- Understand and anticipate customer needs to ensure consistent satisfaction.
- Show cultural sensitivity and foster meaningful connections with diverse customers.
- Work flexible shifts, including afternoons, evenings, weekends, and public holidays.

Qualifications

- Extensive customer service experience.
- Proven ability to manage relationships effectively.
- Experience handling difficult customer situations calmly and professionally.
- Demonstrated understanding of and sensitivity to cultural diversity issues.
- Goal‑oriented with a strong focus on service satisfaction.
- Outstanding interpersonal and communication skills.
- Hotel concierge experience (preferred).
- Proficiency in Korean (highly desirable).
- Flexibility to work various rostered shifts.




- Experience in leading and mentoring a team.
- Current RSA and RCG certifications.

What We Offer

- On‑site parking
- One‑on‑one development, support, mentorship, and coaching.
- Daily meal allowance.
- 17.5% annual leave loading.
- Provided uniform.
- Discounted membership at DOOLEYS Health and Fitness.
- A minimum 3% pay increase every year.

This is an excellent prospect for an experienced and proactive individual to join a growing organization that is committed to developing its people. If you are ready to take on a rewarding role with The DOOLEYS Group, apply today and become part of our dynamic team. Please include in your application your resume and answer the following two questions in your cover letter:

- What qualities do you believe are essential for a successful host?
- Can you describe an instance where you demonstrated leadership skills and the impact it had on your team or project?

Seniority Level

- Mid‑Senior level

Employment Type

- Full‑time

Job Function

- Design, Art/Creative, and Information Technology
- Industries: Hospitality

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📌 Loyalty Host (City of Sydney)
🏢 DOOLEYS Clubs
📍 City of Sydney