Join our Customer and Business Services team as the first point of contact for our community, providing professional customer service and administrative support across Council. This varied role combines face-to-face and telephone enquiries, payment processing, records management and general administration to help deliver positive outcomes for our customers.

About Us

Working with us means more than just a job – it’s an opportunity to make a real difference at a local level. We’re a small but impactful council known for innovation, collaboration, and community connection. With around 160 dedicated employees, our team is passionate about delivering services that support the people and places that make our shire special.

Bellingen Shire is a picturesque and diverse area located on the Mid North Coast of NSW, halfway between Sydney and Brisbane and just south of Coffs Harbour. Covering 1,605 square kilometres with around 10km of coastline, the region is renowned for its stunning natural beauty – from lush rainforests and pristine rivers to the World Heritage-listed Dorrigo National Park. Our towns and villages are known for their charm, creativity and strong community spirit.

Living and working here offers the perfect blend of lifestyle and purpose. With a focus on sustainability, cultural richness, and a warm, welcoming community, Bellingen Shire is an inspiring place to grow your career, enjoy work-life balance, and contribute to something meaningful.

The Opportunity

Reporting to the Team Leader Customer and Business Services, you will be the first point of contact for members of the public, providing professional and responsive customer service through face-to-face, telephone and written enquiries. You will assist customers with a range of Council services, process payments, maintain accurate records, and provide administrative support to Council departments. Your work will contribute to efficient service delivery and a positive experience for our community.

The ideal candidate will have a Certificate III in Office or Business Administration, or demonstrated equivalent knowledge, skills and experience gained through relevant work experience. You will have demonstrated experience delivering high quality customer service, handling financial transactions accurately,



maintaining records, and using document management systems.

Experience working in local government or a public sector environment is desirable. You will be confident using Microsoft Office, with strong attention to detail and the ability to maintain accurate and organised documentation.

To succeed in the role, you will have excellent communication skills, a professional and approachable manner, and the ability to manage competing priorities in a busy customer-focused environment. You will be organised, reliable and committed to providing accurate information and support to customers and Council staff. An understanding of information and records management requirements in a public service environment, including the State Records Act 998 (NSW), will be highly regarded.

On offer

Some of the benefits working for Bellingen Shire Council include:

- Maximum Term full-time role, 35 hours per week with access to monthly rostered day off
- Access to employee wellbeing programs
- Access to versatile work arrangements in line with Award provisions, subject to operational requirements
- Ongoing professional development opportunities
- Salary packaging options
- Annual salary of $64,603 to $74,618 (plus super).

Still Have Questions?

- For further information regarding this role please contact Lisa Dearing, Team Leader Customer and Business Services on 02 6655 7300.
- For enquiries about the application process, please contact the Recruitment Team at [email protected].

Sponsorship/work rights for Australia

Please note that visa sponsorship is not available. To be eligible for a continuing role, you must be an Australian or Current Zealand citizen or hold Australian permanent residency.

Temporary visa holders may be considered for a fixed-term appointment aligned with the duration of their visa, depending on the needs of the role and the business unit.

How to Apply





Please read the Position Description by clicking the link at the bottom of this page to gain a full understanding of the responsibilities and requirements of the role.

No candidate meets every single desired qualification or skill. If your experience looks a little different from what we have outlined but you believe you could add value to the role, we would love to learn more about you!

If this sounds like you

Applications close: Sunday, 16 August 2026 at 4pm

Important information

As part of the recruitment process, suitable candidates will be required to complete pre-employment screening which can include relevant background checks, functional capacity assessments, psychometric testing, and drug and alcohol screening (where relevant to the role). We may also review publicly available information (such as social media) and, with your consent, contact previous employers not listed on your application.

Our recruitment process is managed via system generated emails. Please ensure your email address is entered correctly to avoid missing important updates and outcomes. Notifications may include application confirmation, interview invitations, reference requests, and application outcomes. Remember to check your email regularly, including your junk/spam folder.

Bellingen Shire Council as an equal opportunity employer is committed to a merit-based workforce that encompasses inclusiveness and diversity in an environment of mutual respect. We invite, encourage, welcome and value candidates of all ages, from diverse backgrounds and cultures, and people who have lived experience of disability to apply to work with us.

Bellingen Shire Council is committed to the safety and wellbeing of children and creating and maintaining a child safe organisation.

If you require additional assistance to participate in the recruitment process, please contact the People and Culture team on 02 6655 7300 or [email protected]. You can ask for reasonable adjustments to be made at any time during the recruitment process.

Download our How to Apply Guide here

Customer and Business Services Officer - 11-month term Government & Defence Other Closes 16th Aug 26 Bellingen New South Wales Australia

📌 Customer and Business Services Officer - 11-month term (Bellingen)
🏢 Bellingen Shire Council
📍 Bellingen