Lead a growing technical service team across Sydney in a newly created Service Manager role.

Your new company

This is an opportunity to join a growing technical service business supporting customers across Sydney. The organisation works across white goods and electronics-related service requirements, with a strong focus on responsive service delivery, technical capability and clear customer communication.

The business currently has five field technicians supported by a small administration team. With the owners bringing strong financial and sales backgrounds, there is now a genuine opportunity for a hands-on technical leader to step into the business, support the technicians and help build the operational capability required for the next stage of growth.

With plans to grow to 8–10 field technicians in the near term and continue scaling beyond that, this is a key appointment for someone who can bring technical credibility, structure and leadership to a developing service function.

Your new role

As Service Manager, you will lead the day-to-day coordination and technical support of the field service team. The successful person will bring proven experience from a white goods, electronics, technical service or manufacturing service environment, with the credibility to support technicians through sound technical decision-making.

You will oversee technician supervision, scheduling, service performance, quality of work and technical guidance across the team. You will also play a key role in customer and client engagement, where explicit communication and professional issue resolution are essential.

What you'll need to succeed





- Technical service leadership experience across white goods, electronics, electrical products or a related manufacturing/service environment
- Senior-level technical exposure, with the confidence to make technical decisions and support technicians with diagnostics, product faults, repairs or service issues
- Previous experience supervising, mentoring or supporting field technicians
- Strong scheduling, coordination and performance management capability within a service environment
- Excellent communication skills, with the ability to liaise confidently with customers, property managers, internal staff and technical teams
- A practical, solutions-focused approach and the ability to bring structure to a growing team
- A background in white goods, electronics, technical product servicing or manufacturing service leadership will be highly regarded

What you'll get in return

- Base Super Car Bonus
- A newly created leadership role with genuine influence over service operations and technician development
- The opportunity to help a growing business scale from five technicians to a larger, more structured field service team
- A varied role across technical leadership, scheduling, customer engagement and service performance
- Long-term career growth as the business continues to expand

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

#3009939

📌 Field Service Manager (City of Sydney)
🏢 Hays Recruitment
📍 City of Sydney