Senior Operations Specialist: Scams Case Management (New South Wales)

Senior Operations Specialist: Scams Case Management (New South Wales)

31 Jul
|
Australian Financial Complaints Authority
|
New South Wales

31 Jul

Australian Financial Complaints Authority

New South Wales

Australian Financial Complaints Authority is seeking a Senior Operations Specialist to design and embed an end-to-end case management framework for scams, shaping how complaints are handled at scale. This 12-month contract offers a hybrid work model and an chance to influence independent outcomes for consumers and small businesses.

You will lead future-state process design, translate regulatory and business requirements into workflows, and collaborate with cross-functional teams to deliver

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📌 Senior Operations Specialist: Scams Case Management (New South Wales)
🏢 Australian Financial Complaints Authority
📍 New South Wales

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