Who are we?

LMG is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Proudly family-owned and led, LMG supports businesses operating under their own brand, or the Loan Market brand, and partners with over 110 banks and lenders. The business has grown rapidly, with LMG brokers in both countries helping over 340,000 customers settle over $143 billion worth of loans in FY25.

We’re not a conventional company with a lot of rules and hierarchy, and we don’t intend to become one.

We live our values in everything we do: Compassion for our customers, doing what we say, being curious and thinking openly, going further together, and staying hungry but humble. We’re a large company with a start-up attitude. Our success is driven by hiring outstanding people and accepting nothing less than being the best at what we do.

We are proud to be named Australian Financial Review BOSS Best Place to Work - Banking, Superannuation and Financial Services & in 2025!

Role Purpose -

As the Senior Employment Relations Consultant you will be the key adviser in our new HR as a Service (HRaaS) offering to business owners in our broking network.

This role is designed to provide an end-to-end "People Partnership" for mortgage broker business owners. You will be responsible for helping brokers identify the right time to expand their team and which model best suits them, find the right talent (via our Talentforce recruitment team) and ensure they have the legal frameworks, leadership skills, and high-performance culture to retain and maximise that talent. You will be instrumental in building this offering out, ensuring we not only deliver quality HR/ leadership advice but also grow a scalable, profitable, and industry-specific people solutions commercial offering.

Key Responsibilities -

HRaaS Product Development &

- Strategy:Design and launch a scalable suite of HR tools, including industry-specific employment contracts, policy templates, and performance frameworks.Establish and deliver a market competitive service model of HR offeringsDevelop industry-relevant remuneration benchmarking and KPI frameworks to help brokers stay competitive.Ensure delivery of a quality HR advisory service, building a robust and trusted reputation within the industryInnovate the service offerings over time in response to identified needs

Expert Advisory &

- Coaching:Provide virtual coaching to business owners on sensitive Employee Relations (ER) issues, including misconduct, performance management,



and terminations.Act as a "third-party sounding board" for business owners, helping them transition from "Top Producer" to "Effective Leader."Offer proactive, value-add HR/ Leadership coaching services beyond employment relations and issues management to help brokers grow their businesses, including driving employee engagement, team building, high-performance coaching, KPI setting, and implementing reward and recognition schemes.

Education &

- Industry Advocacy:Deliver "One-to-Many" training (webinars, conferences, and retreats) on management topics like interview skills, KPI setting, legislative changes, coaching & feedback and leadership.Ensure the network (especially all franchise owners) remains compliant with legislative changes (e.g., Fair Work updates, Right to Disconnect) through regular briefings.

Commercial success:Drive the commercial success of the division by optimising team performance, operational workflows, and service models to ensure long-term profitability.Spearhead the adoption and market penetration of people-solution offerings across the national network, ensuring high levels of engagement from business owners.Curate and manage a comprehensive suite of marketing materials and collateral to elevate brand awareness and drive organic referrals within the network.Actively convert prospective leads into long-term partners of the HRaaS and Talentforce ecosystems through targeted outreach and expert consultation.

Required Skills &

Experience -

ER/HR Expertise:Senior HR Practitioner: 8 years of experience in HR/ER, with a deep understanding of the Australian Fair Work system and National Employment Standards.SME Specialist: Experience working with small business owners (1–20 staff) who may lack formal HR training and require "hand-holding" through the employment lifecycle.

Strategy &

- Implementation:Scalable Thinking: Ability to leverage technology (ATS, Salesforce, secure portals, AI) to deliver services across a large, national network.Industry Nuance: Understanding of the mortgage broking and/ or financial planning landscape and the specific roles (onshore and offshore), commission dynamics, career pathways, within a typical brokerage.

Soft Skills:The "Trusted Advisor" Persona:



A high level of emotional intelligence and the ability to provide "tough love" feedback to business owners.Influence: Ability to collaborate with internal stakeholders (Elevate, Profit Pulse, Talentforce) to integrate people strategy with financial business growth.Education &

- Facilitation: Exceptional ability to develop and present high-impact training and educational content both virtually and in-person at conferences and group sessions, that motivates business owners to implement contemporary leadership frameworks and team-building strategies.

Success in this role -This role isn't just about "human resources"—it’s about business growth. You will lead the team that solves the #1 pain point for our brokers: finding, keeping, and leading great people. By combining the "Hunter" (Talentforce) and the "Gatherer" (HRaaS), you will create the most comprehensive people-solution in the Australian mortgage broking industry.

Our benefits -

Flexibility &

- BalanceHybrid &
- Adaptable Working: Tailor your work week to suit your lifestyle.6 ‘Me’ Days: Extra leave to prioritise your wellbeing.Religious &
- Cultural Swap Leave: Trade a public holiday for one that’s meaningful to you.Extra Annual Leave: Need more time off? Purchase additional leave to recharge.

Family &

- Wellbeing16 Weeks Paid Parental Leave: Plus up to 52 weeks of paid superannuation.Paid Fertility Treatment Leave: Support when navigating your fertility journey.12 Days Personal Leave: Time off when life happens.Wellbeing Support: Prioritise your well-being with Sonder, our all-in-one easy to use mobile app for instant mental, medical, and personal safety support.

Growth &

- DevelopmentPaid Study Leave: Support for your studies.L&D; Programs: Grow your skillset and advance your career with tailored learning programs.Accelerate Program: Development opportunities for high performers.

CommunityLMG Share Tomorrow Foundation: Earn volunteer donation rewards and company donation matching.Paid Volunteer Day: Volunteer with paid time off

At LMG, we know that diversity and inclusion are key to our success. We're dedicated to building a workplace where everyone feels valued, respected, and supported—no matter their race, gender identity, sexual orientation, religion, age, or any other part of who they are. We understand that diverse perspectives fuel innovation and drive business growth. As an inclusive employer, we foster a culture where everyone has the opportunity to thrive and show up as their authentic selves every day.

📌 Senior Employment Relations Consultant (Sydney)
🏢 LMG
📍 Sydney