Company Overview EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return‑to‑work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows us to continually invest in our employees, ensuring a long‑term career here at EML.

The Opportunity

As part of our diverse team based in QLD, NSW or VIC, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. This is a permanent, full‑time opportunity and can be based in NSW, QLD or VIC, with flexibility to work from home three days per week following training. As a Technical Specialist, you’ll be responsible for driving technical excellence across our Superannuation and Life Insurance claims team.

Responsibilities - Provide technical guidance and support to Case Managers across Group Life Insurance claims (TPD, Income Protection and Terminal Illness).

- Coach and mentor claims teams to build technical capability and promote best‑practice claims management.
- Partner with Team Leaders and insurer stakeholders to ensure consistent, high‑quality claims outcomes.
- Identify continuous improvement opportunities and implement initiatives to enhance claims processes and customer experience.
- Support claims reviews, quality assurance activities and technical discussions to maintain compliance with legislation, policy and business requirements.




- Contribute to achieving team performance, quality and customer service targets through expert technical leadership.

About

You - Demonstrated experience in Life Insurance and/or Superannuation claims, with strong technical knowledge of TPD, Income Protection and Terminal Illness claims.

- Experience coaching, mentoring or providing technical support within a claims workplace.
- Strong understanding of relevant legislation, policy interpretation and claims best practice.
- Excellent stakeholder management skills, with the ability to collaborate effectively across teams and with external partners.
- Strong written and verbal communication skills, with the ability to explain complex technical concepts clearly.
- A continuous improvement mindset with the ability to identify opportunities to enhance processes and team capability.

What We Offer - We are an equal‑opportunity employer committed to diversity and inclusion.

- Flexible work‑from‑home options to support work‑life balance.
- A corporate wellbeing program with discounted health insurance and gym membership.
- Generous discounts from over 350 retailers through our RewardsHub program.
- Comprehensive learning and development opportunities to help you reach your full potential.
- Access to employee assistance program with support and counselling services.
- Companywide events to stay connected and celebrate success.
- Entitlement to an annual company incentive scheme, salary reviews and up to 16 weeks paid parental leave, plus super. If this position is of interest to you, please apply now.

📌 Technical Specialist (City of Sydney)
🏢 Employees Mutuals
📍 City of Sydney