Location: Blacktown

Employment Type: Temporary, Full Time Opportunity

Salary: $116,981 to $129,492, plus superannuation and annual leave loading

Opportunities for learning, development and career progression.

Western Sydney District.

This is a targeted recruitment.

While all applicants are welcome, preference will be given to candidates who meet the established standards of the role and are of Aboriginal and/or Torres Strait Islander descent.

Housing Manager | Housing Services

Your role

Housing Services is a portfolio area under the Homes NSW umbrella. Homes NSW is a newly established division within the Department of Communities and Justice (DCJ) with the vision to deliver quality homes and services that change lives and end homelessness. Homes NSW brings together the housing and homelessness functions of DCJ, the NSW Land and Housing Corporation (LAHC), Aboriginal Housing Office (AHO) and key worker housing functions from across government under one roof. The Housing Manager supports the team with overseeing the delivery of either access or tenancy housing operations, manages the day‑to‑day work of housing client service teams, provides direction, support, guidance, advice and feedback, and reviews operational data and reports to facilitate the delivery of quality outcomes including customer‑centred service delivery, strong partnerships for impact and a thriving and empowered workplace.

What You’ll Do

- Provide advice to clients and their advocates to navigate complex housing needs.
- Respond to crises.
- Effectively respond to the needs of customers.
- Ensure that service delivery is effective and that targeted goals and KPI’s are achieved.





Regular travel and field work is a requirement of this position.

What We’re Looking For

- Monitor service standards and uplift practice to promote adherence to the housing practice standards.
- Ensure services are delivered in compliance with legislation and policy.
- Undertake resource planning.
- Foster team development and drive performance improvement.
- Assist with complex service issues and policy interpretation.
- Communicate and negotiate to efficiently foster and manage key stakeholder relationships internally and externally.

What We Offer

- A challenging and rewarding career.
- Flexible, autonomous work environment.
- Competitive pay and conditions.
- Training and development opportunities to build and maintain capabilities.
- Health & Wellbeing and Employee Assistance Programs.

Requirements

- Describe a time when you managed a complex customer service issue involving competing priorities and vulnerable clients. What was the situation, what actions did you take, and what was the outcome?
- Provide an example of how you have led or supported a team while building effective partnerships with community organisations or government agencies to improve client outcomes. How did you influence stakeholders, support staff performance, and achieve results?

Applications close 11:59pm AEST on Tuesday July 14, 2026.

Inclusion and Diversity lies at the heart of how we recruit.

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander people, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

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📌 Housing Manager | Western Sydney District (City of Penrith)
🏢 Nsw Department Of Communities And Justice
📍 City of Penrith