Apply on Kit Job: kitjobau.com/job/3zan99

Grow Your Career in Sales Support & Customer Service

Looking to break into a fast-growing premium brand where you’ll learn real business skills? SDS Australia is hiring a Sales Support Officer / Sales Administrator to join our high-performing team in Milsons Point.

This is an administration and customer service role ideal for someone with 2+ years’ experience who wants to build a career in sales support, operations coordination, CRM administration, and customer success.

You won’t be “just an admin.” You’ll be at the centre of our Sales, Customer Service, Logistics and Operations teams.

This is not a sales role, but you’ll be at the heart of the action – coordinating behind the scenes, helping our customers, tracking orders, and supporting our Sales, Logistics, and Service teams to shine. If you’re a hyper-organised doer who thrives on making things run like clockwork and loves helping people – this is your role.

About SDS Australia

Join the team behind Australia’s most beautiful saunas. We’re driven by one vision: To become the exclusive high-end distributor of health & wellness solutions from prominent brands in the Southern Hemisphere.

- Our clients? Australia’s top architects, developers, and wellness-conscious homeowners.
- Our products? The best saunas, heaters, and accessories sourced from Europe and built to last.
- Our vibe? Fast-paced, transparent, team-first, and full of opportunity.

At SDS Australia (www.sdsaustralia.com), we’re all about quality, innovation, and customer obsession. We supply Australia’s most loved custom and prefabricated saunas – trusted by wellness lovers, celebrities, architects, and top-tier developers. Now, we’re looking for a Sales Support Officer / Coordinator to join our team and help us deliver a world-class customer experience, every single time.

What You’ll Be Doing:

Customer Service & Enquiry Support

- Be the first to triage customer enquiries (email/phone/chat): warranty, delivery issues, installations, sauna maintenance, technical product questions
- Respond or escalate to the right internal team – quickly and professionally
- Track sample orders, stock issues, installation status and delivery questions
- Help customers and partners understand where things are at

After-Sales & Service Support

- Coordinate warranty claims and service bookings
- Manage bookings, invoices,



payments, and customer follow-ups
- Create and manage ZohoDesk tickets for support cases

Sales Administration & CRM Support

- Maintain clean CRM data – leads, deals, and customer updates
- Assist Sales Team, track overdue deals, and keep the team sharp
- Monitor inboxes: Support, Info, Trade, Affiliates, and Sales

Operations & Process Support

- Track orders, deliveries and installation dates
- Liaise with warehouse and logistics teams
- Support trade partners with sample requests
- Keep shared documents (Google Drive / Confluence) updated

You’ll be trained — but you must be proactive, organised and ready to learn.

About You:

We’re looking for someone who is:

- 2+ years experience in administration, customer service, sales support or office coordination
- Highly organised with strong attention to detail
- Comfortable using CRM systems (Zoho ideal, Salesforce, HubSpot also welcome)
- Confident with Google Workspace / Microsoft Office
- Clear communicator (written & verbal)
- Positive, solutions-focused and reliable
- Able to multitask in a fast-paced environment

Bonus:

- Experience in construction, logistics, eCommerce or retail operations
- Exposure to invoicing or order processing

? Why You’ll Love Working at SDS Australia:

- Opportunity to grow your career into broader customer success or operations roles as part of a fast-scaling wellness business with national ambitions, high-performing team, and a product people love
- Vibrant, modern office with showroom vibes and Harbour Bridge views
- Free onsite parking + 1-minute walk from Milsons Point train station
- Enjoy a gourmet lunch weekly—because excellent food fuels great work

This role is ideal for someone eager to apply their entrepreneurial mindset, customer obsession, and strong communication skills.

IMPORTANT

This job is not for someone looking for a cruisy role. We move rapid, wear many hats, and need people who are humble, hungry, honest, and positively relentless.



If you’re not obsessed with delivering results and learning every day—this isn’t for you.

We do accept online applications. But we also value when you just Show up.

Come to our Milsons Point office in person (Mon–Fri, 10am–4pm) and excite us:

- Tell us how you’ll help transform health and wellness in Australia through our products and services
- Tell us what opportunities you see that we might not
- Tell us what you’ve tried and failed at—because we’re not looking for perfection, we’re looking for resilience

If you’re ready to make a difference in the wellness industry and thrive in a role where your dedication to customer satisfaction will shine, start your journey with SDS Australia.

? Selection Criteria – Please address in your Cover Letter:

To be considered for this role, please include a brief cover letter addressing the following criteria: 1. Relevant Experience: Describe your experience in a customer service, sales support, or operations coordination role. Highlight any relevant industries (e.g. wellness, construction, logistics, or eCommerce).

2. Organisational Skills: Provide examples of how you manage competing priorities, high email volumes, or multi-step coordination tasks across teams.

3. Communication Skills: Outline your written and verbal communication strengths – including handling customer issues, writing emails, or explaining technical information simply.

4. CRM & Systems Use: Share your experience using CRM tools (Zoho preferred), ticketing systems, or business apps like Google Workspace and Confluence.

5. Problem Solving & Initiative: Give an example of a time you identified and resolved an issue independently or improved a process for better team efficiency.

6. Team Collaboration: Describe how you’ve supported sales teams, worked cross-functionally, or contributed to team goals behind the scenes.

7. Availability: Confirm your availability to commence employment and your working rights in Australia.

We can’t wait to meet someone who loves making things run smoothly as much as we love building beautiful saunas.

Let’s create something extraordinary together!

SDS Australia is an equal prospect employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply on Kit Job: kitjobau.com/job/3zan99

📌 Sales Support Officer / Sales Administrator (Milsons Point)
🏢 SDS Australia
📍 Milsons Point