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**MAJESTY WELLBEING CENTRE**

Wakerley, Brisbane, Queensland
- NDIS Registered Provider | Culturally Responsive Disability Support_

**POSITION VACANT**

**Disability Support Manager - Cultural & Community Services**

About Majesty Wellbeing Centre

Majesty Wellbeing Centre is a registered NDIS provider based in Wakerley, Brisbane, dedicated to delivering holistic, person-centred disability support services to individuals from culturally and linguistically diverse (CALD) backgrounds. Our organisation specialises in supporting participants with roots in Sub-Saharan African communities, including but not limited to South Sudanese, Congolese, Ugandan, Nigerian, Ethiopian, Eritrean, Somali, and Kenyan communities. We are committed to bridging the gap between the NDIS framework and the lived cultural realities of our participants, ensuring every individual receives care that is respectful, dignified, and culturally congruent.

Position Overview

Position Details

**Position Title: Disability Support Manager - Cultural & Community Services**

Employment Type: Full-Time, Permanent

Location: Wakerley, Brisbane, Queensland (with community outreach as required)

Classification: SCHADS Award, Social and Community Services Employee Level 6

**Salary**: Commensurate with qualifications and experience

Reports To: Chief Executive Officer / Director of Operations

Direct Reports: NDIS Support Workers, Case Coordinators, Cultural Liaison Officers

Key Responsibilities

**Strategic Leadership & Service Management**
- Lead, manage, and mentor a multidisciplinary team of support workers and coordinators, fostering a culturally safe and inclusive workplace culture.
- Oversee the development, implementation, and review of individualised support plans in alignment with participants' NDIS goals, cultural values,



and community expectations.
- Ensure organisational compliance with the NDIS Practice Standards, the NDIS Code of Conduct, and relevant Queensland legislative requirements.
- Manage risk, incident reporting, and quality assurance processes in accordance with the NDIS Quality and Safeguards Commission guidelines.
- Drive continuous improvement initiatives, identifying gaps in service delivery and implementing evidence-based solutions.

**Cultural Competency & Community Engagement**
- Serve as the primary cultural liaison between Majesty Wellbeing Centre and African diaspora communities across Greater Brisbane.
- Facilitate culturally informed intake processes, assessments, and care planning that account for collectivist family structures, traditional healing practices, religious observance, and migration trauma.
- Develop and maintain trusted relationships with African community leaders, elders, faith organisations, settlement services, and multicultural health networks.
- Provide guidance and training to staff on culturally responsive practices, including navigating communication barriers, interpreting family decision-making dynamics, and understanding the socio-political contexts of participants' countries of origin.
- Advocate for participants from African backgrounds within the broader NDIS system, including at plan reviews, LAC meetings, and NDIA interactions.

**Administration & Compliance**




- Oversee accurate and timely documentation of all service agreements, progress notes, incident reports, and NDIS claiming through the NDIS portal.
- Manage rostering, staffing allocations, and workforce planning to ensure continuity of high-quality support.
- Liaise with the NDIA, Local Area Coordinators (LACs), Support Coordinators, allied health professionals, and other stakeholders.
- Prepare operational reports, funding acquittals, and budget expenditure summaries for the executive team.
- Ensure all staff maintain current NDIS Worker Screening Clearances, mandatory training requirements, and career development obligations.

Selection Criteria

**Essential Requirements**
- A Bachelor's degree or higher in Social Work, Disability Studies, Community Services, Nursing, Psychology, Public Health, or a closely related discipline from a recognised Australian or internationally accredited institution.
- Minimum two (2) years of demonstrated experience in disability support services, NDIS plan management, or a related human services field, with at least two (2) years in a formal management or supervisory role.
- Extensive and demonstrable cultural competency working with Sub-Saharan African communities, including a thorough understanding of the social, cultural, linguistic, and historical factors that shape their engagement with health and disability services in Australia.
- Proficiency in one or more African languages spoken by communities in the Greater Brisbane region such as Dinka, Nuer, Somali, Amharic, Yoruba, Hausa, Swahili, Lingala, Kinyarwanda, or French (as a lingua franca of Central and West African communities) is highly desirable and will be given significant weight in the selection process.
- Deep knowledge of t

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📌 Disability Support Manager - Cultural & Community Services (Wakerley)
🏢 Majesty Wellbeing Centre
📍 Wakerley