Apply on Kit Job: kitjobau.com/job/3vyslz

Are you energetic, highly productive, and an excellent communicator who is great with customers? Are you looking for a new career opportunity in a vibrant retail service environment in North Brisbane?

We now have a full-time position open for our PACK & SEND Brendale store in Brendale, QLD 4500!

PACK & SEND is a respected global company in the parcel, freight, and eCommerce logistics sector, operating over 150 Retail Service Centres across Australia, New Zealand, and the UK.

Due to our rapid growth and continued success, our Brendale Service Centre requires a customer-focused professional who thrives on exceeding sales targets, can problem solve and continually go the extra mile. This is a fantastic opportunity for anyone who wants to grow their skills and gain extensive experience in customer relations, consultative sales and retail store management with a growth potential to business management roles.

Full training will be provided for the successful candidate with access to comprehensive operation guides, world-class training material, and ongoing coaching, development, and support.

For a successful application, you must have:

- Outstanding Customer Relations: Great customer relations skills with demonstrated success in this area - A minimum of 2+ years of customer service experience is required

- Strong sales and conversion skills: High performing sales and conversion skills with demonstrated experience and success - A minimum of 12 months of demonstrated consultative sales experience is required

- Excellent Communication skills: Elegant, articulate, and professional communication skills - verbal and written

- Strong Computer Skills:



Competence and confidence in navigating point of sale computer programs and fast learner in using multiple apps, MS Office, AI apps and other general use software

- A Growth Mindset: You are genuinely keen to learn, improve your skills, and grow alongside our business while taking most advantage of the support, coaching and training materials provided.

- A Success and Results-Driven Attitude: Showing true effort towards meeting and exceeding performance KPIs, customer service and retail management standards, and sales targets

- High Energy and Fitness: Physical fitness with a positive, vibrant, and high-spirited approach

- The Essentials: Australian Citizenship or Permanent Residency, no criminal offences (National Police Check required), and a commute of less than 30 minutes to Brendale, QLD 4500.

Advantage points if you have:

- Previous experience in logistics and the freight/courier industry

- Experience or interest in pick-packing and warehousing tasks (helpful during busy periods)

- A valid driver's license and clean driving history check for ad-hoc local pickups and deliveries (only during busy periods or in emergency situations)

Role Description:

- Full-time - Monday to Friday (In the Retail Store - No remote work)

- Assisting customers with professional advice, pricing, and selling our range of logistics, freight and packing solutions in person, over the phone,



and through other communication channels

- Making phone calls, sending emails, and communicating with customers and suppliers on a daily basis

- Invoicing, consigning parcels, and freight management using our computer systems

- Tracking and tracing consignments on our system and resolving delivery/customer issues

- Helping with the lifting, measuring and packing of items, from small parcels to large artworks

- Completing various administrative tasks within agreed timeframes to ensure the smooth running of the Retail Service Centre

Other Benefits of the Role:

- Performance-Based Bonuses: We regularly reward high performance and recognize team members who continuously meet and exceed our standards and targets.

- Career Progression: You will gain close-up, hands-on experience in this retail store and customer service management role with a high potential to step up into store and business management roles in a short time as you grow in our rapid-scaling business (within 2-3 years for high-performers).

- Easy Commute: Extremely convenient location—we are just a 2-minute walk from the Strathpine Train Station.

- Premium Tech Setup: You will have full access to a fully equipped, modern workstation for your shifts, including a laptop, dual monitors, and a dedicated work phone.

Learn more about PACK & SEND at www.packsend.com.au. If this opportunity excites you, apply now with your resume plus a cover letter. Please ensure you have clear contact details for our team to reach out.

(Permanent Residents/Citizens only. Current Brisbane residents only. Please, no agencies. Only shortlisted candidates will be contacted.)

Apply on Kit Job: kitjobau.com/job/3vyslz

📌 Retail Customer Service Consultant – Freight & Logistics (Brendale)
🏢 Espirau
📍 Brendale