Apply on Kit Job: kitjobau.com/job/3yz8dy

Service & Administration Coordinator

PT Services & Air Conditioning Brendale, QLD

Full Time | Monday – Friday

About Us

PT Services & Air Conditioning is a customer-focused organisation that thrives on the quality of the work we produce. Every client is VIP in our eyes. We are a well-established air conditioning company servicing commercial, project, building and residential clients across South East Queensland. We pride ourselves on professionalism, efficiency and delivering a top-tier customer experience every time.

We are now looking for an enthusiastic and proactive Service & Administration Coordinator to join our team in our Brendale office(no city commute!).

About the Role

This is a full-time position, Monday to Friday. Standard hours are either 8:00am–4:00pm or 7:00am–3:00pm, with the possibility of rotating between these shifts by mutual agreement Note: Applicants must be available to work during school holiday and summer periods.

Reporting to the Operations Manager, this is a varied and fast-paced role where you will actively manage your workflow to help ensure a smooth experience for our clients and technicians.

This role works closely with our existing Service and Administration Co-Ordinator, with both positions working together to support our technicians, clients and daily operations.

You will be working alongside a high-performing trade team who take pride in their work and genuinely support one another.

We’re not looking for someone to just answer phones — we’re looking for someone who wants to be part of the engine room of our business. In this role, you’ll play a key part in supporting our technicians, coordinating jobs and making sure our clients feel looked after from the first call to final invoice.





You’ll be valued, supported and trusted to take ownership of your work — and you’ll be part of a team that works hard, celebrates wins and genuinely enjoys working together.

Your Responsibilities

Your duties will include (but not be limited to):

- Answering incoming calls from clients and technicians
- Scheduling jobs and coordinating with our trade team
- Basic invoicing of completed jobs
- Managing multiple email inboxes
- Setting up and maintaining jobs from start to finish within our CRM system (ServiceM8)
- General administrative support to the Operations Manager
- Making outbound calls to customers and suppliers as required

About You

We are looking for someone who is organised, proactive and confident managing multiple tasks at once.

Essential:

- Customer service experience
- Scheduling or coordination experience within a trade business or another scheduling role or business
- Strong organisational skills and attention to detail
- Ability to manage competing priorities
- Competency in Microsoft Office Suite
- Technically confident and able to learn new systems quickly
- Common-sense problem solving skills

We need someone who has experience in the art of scheduling, problem-solving and keeping a business moving. Experience in a trade or construction workplace or exposure to ServiceM8 is a bonus,



but definitely not essential — we provide full training. What we need is someone who is adaptable, eager to learn and able to pick up new systems with training and support.

The Type of Person Who Will Thrive Here

You will align with our company values and demonstrate:
- A genuine customer-first mindset
- The ability to prioritise and multi-task efficiently
- Initiative and the ability to think on your feet
- A team-oriented attitude
- The ability to work autonomously while ensuring the smooth and efficient running of our day-to-day operations.

This role suits someone who enjoys structure, systems and supporting a busy operations team — while still being part of a down-to-earth, high-performing trade business.

Why Join Us?

- Stable, full-time hours (Monday–Friday)
- Supportive and professional team environment
- Growing business with long-term opportunity
- Brendale location – no CBD commuting (and free parking!)

We work hard, but we also enjoy celebrating wins together. We hold regular team social events throughout the year. We also close down for an approximate two-week period over Christmas and Recent Year so everyone can properly recharge and enjoy the holiday break.

Our administration team is expanding, and this is an exciting time to join the business as we continue to grow.

How to Apply

If you're looking for a new challenge and want to join a growing, values-driven company, apply today. Please forward your resume to:

? [email protected]

Want to learn more? Call Lauren on [0424 200 699](tel:0424 200 699) for a quick chat about the position (available for calls Monday - Friday between 10am - 2pm)

Apply on Kit Job: kitjobau.com/job/3yz8dy

📌 Service & Administration Coordinator (Brendale)
🏢 PT Services and Air Conditioning
📍 Brendale