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Division/Section: Executive Office

Position Type: Permanent Full Time (9 day fortnight, 36.25 hours/week)

Salary Range: LGO4 ($83,384 - $89,379 per annum + superannuation) based on skills, qualifications and experience

Location: Townsville

Application Close: 11:45pm, Sunday 31 May 2026

About The Role

Provide high-level administrative and research support to the Mayor in a fast-paced, confidential environment, ensuring responsiveness and efficiency in all activities. You will manage the Mayor’s incoming and outgoing correspondence, including monitoring task lists, researching and preparing draft responses, and maintaining accurate records. The role also involves producing clear, insightful written materials that help communicate the city’s strategic direction and promote Council initiatives.

Working collaboratively across Council, you will build strong internal partnerships and contribute to maintaining business continuity during unplanned disruptions or emergencies. With a focus on quality and accuracy, you will develop professional correspondence and provide trusted support that enables the Mayor to effectively engage with stakeholders and the community.

About You

- Certificate IV in Business (Diploma desirable)
- Minimum 4 years’ experience in a similar role within a large organisation
- Robust written and verbal communication skills
- Current “C” class driver’s licence
- Proven ability to plan, prioritise and deliver tasks within deadlines
- Strong interpersonal skills with ability to build relationships across diverse stakeholders
- Experience working with senior leaders, executives,



government representatives and external agencies
- Ability to analyse and present complex information clearly
- Demonstrated discretion and ability to manage confidential matters
- Effective coordination skills with ability to manage competing priorities

Townsville City Council is the largest local government authority in Northern Australia. We’re committed to supporting our people through a strong focus on work–life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community.

Benefits

- 5 weeks annual leave + 17.5% leave loading
- 3 weeks Personal/Carers Leave
- 14 weeks paid Parental Leave
- Domestic and Family Violence Leave
- Natural Disaster Leave
- Annual wage progression
- Up to 13.5% Superannuation employer contribution for contributing members
- Salary Sacrifice opportunities
- Access to a range of learning and development opportunities, including on-the-job learning and formal training programs
- Fitness Passport program offering discounted membership to selected health and wellbeing facilities
- Employee Loyalty Program offering discounts at selected local businesses
- Employee Assistance Program




- The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

Contact Person: Holly

Contact Email: [email protected]

How To Apply

Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume which should confirm any licences and qualifications your hold.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact [email protected] or phone 07 4727 9004 for a confidential discussion.

Attachments

- Correspondence Officer - Position Description.pdf

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📌 Correspondence Officer (Townsville City)
🏢 Townsville City Council
📍 Townsville City