Apply on Kit Job: kitjobau.com/job/3omicu

**Posted Date**:29 Dec 2025

**Location**:Guildford PDC, WA, AU
- Reporting to the Sales & Distribution Manager, the **Customer Service Representative** is accountable for being the customer conduit in the final process of the parts supply chain by being the point of contact for all customer parts ordering and collection interactions, ensuring that a consistently high level of customer service is always provided.
- The Customer Service Representative will be required to effectively handle and provide outstanding customer service to both internal and external customers, engage customers with basic DBSi, WMS knowledge to assist with identifying their requirements providing prompt service in delivery of goods, receipting of credits, core & warranty returns, identifying leads and opportunity purposes within the Guildford CSC (Customer Service Centre).

**Location**: PDC South Guildford, WA

**Roster**: Monday to Friday (full-time 6.30am to 2.30pm)

**Required to work a Saturday every 5 weeks with a RDO on the Monday**

**To be successful the following is required**:

- Experience in a customer service or similar role
- The ability to effectively communicate with internal and external stakeholders at all levels
- Excellent communication skills (written,



verbal and interpersonal)
- Ability to work successfully within a team and autonomously
- Conflict resolution skills and demonstrated experience in navigating challenging situations
- Good problem-solving skills with the ability to ask the right questions to understand and resolve problems to ensure all customer requirements are fulfilled
- Previous experience utilising WesTrac and Caterpillar systems (desirable)
- Knowledge of DBSi, WMS & SIS 2.0 software (desirable)

**What we offer**:

- Unrivalled training and development via The WesTrac Institute
- Free in office parking
- Fantastic team environment and inclusive work culture
- Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
- Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options

**Our Company & Commitment**
- With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.**Reference Number: 4977

Apply on Kit Job: kitjobau.com/job/3omicu

📌 Customer Service Representative (Guildford)
🏢 Westrac
📍 Guildford