14 Dec
COMMMERCIAL CREDIT SERVICES
Mulgrave
**Telephone Debt Collector - Multiple Roles Available | Mulgrave VIC - Commercial Credit Services Group.**
**Ready to bring your voice, energy, and empathy to a team that actually backs you?**
We’re on the hunt for sharp, confident communicators who know how to think on their feet, connect with people, and handle sensitive situations with professionalism and care.
Whether you’ve got a background in collections, sales, customer service—or just a natural knack for getting things done—we want to hear from you.
**What You’ll Be Doing**
- Speaking with customers to resolve outstanding accounts
- Using your emotional intelligence to navigate sensitive conversations
- Negotiating payment arrangements and offering solutions
- Updating account notes and following compliance protocols
- Working toward individual and team targets with support and coaching
**What We’re Looking For**
- A clear, engaging phone manner that builds trust
- Quick thinking and confidence under pressure
- Customer service or sales experience (collections a bonus!)
- A positive, competitive attitude—you love a challenge
- Empathy and professionalism when handling tough conversations
- Reliability, resilience, and a team-first mindset
**Shifts Available (Immediate Start!) - Must be able to work the set hours below!!**
We’ve got multiple roles to suit different lifestyles:
- 3 Shifts - Minimum 24 hours: Monday & Thursday 12:00pm-8:30pm + Friday 8:30am-5:00pm
- 3 Shifts - Minimum 24 hours: Tues, Weds, Thurs 12:00pm-8:30pm
- 3 Shifts - Minimum 18 Hours: Monday, Wednesday & Thursday 2:30pm-8:30pm
- 3 Shifts - Minimum 18 Hours: Monday, Wednesday & Thursday 8:30am-2:30pm
- 3 Shifts - Minimum 24 Hours: Monday & Wednesday 12:00pm -8:30pm + Friday 8:30am - 5:00pm
- 4 Shifts - Minimum 16 hours: Mon-Thurs 4:30am-8:30pm
- 4 Shifts - Minimum 22 hours: Mon-Thurs 8:30am-2:00pm
- 4 Shifts - Minimum 24 hours: Mon-Thurs 1:30pm-8:00pm
- 4 Shifts - Minimum 24 hours: Mon-Thurs 2pm-8:30pm
- 4 Shifts - Minimum 30 hours: Mon-Thurs 12:30pm-8:30pm
- 4 Shifts - Minimum 30 hours: Mon-Thurs 8:30am-4:30pm & Friday 9:00am-5:00pm
- 5 Shifts - Minimum 20 hours: Mon-Fri 8:30am-1:00pm
- 5 Shifts - Minimum 20 hours: Mon-Thurs 4:30pm-8:30pm & Friday 1:00pm-5:00pm
- 5 Shifts - Minimum 20 hours: Mon-Thurs 8:30am-4:30pm & Friday 8:30am-1:00pm
- 5 Shifts - Minimum 25.50 hours: Mon-Thurs 3:00pm-8:30pm & Friday 1:00pm-5:00pm
- 5 Shifts - Minimum 28.50 hours: Mon-Thurs 8:30am-3:00pm & Friday 8:30am-1:00pm
- 5 Shifts - Minimum 37.5 hours: Mon-Thurs 8:30am-4:30pm & Friday 9:00am-5:00pm
**Why You’ll Love It Here**
- **Friday lunches** - because you’ve earned it
- **Monthly competitions** - bring your A-game
- **Free snacks** - fuel for the phones
- Supportive leadership and real career progression
- A team that celebrates wins and backs each other
**Everyone’s Welcome Here**
**Sound like your kind of gig?**
**How to Apply**:
If you're looking for a chance to join a forward-thinking company and make a difference, we want to hear from you! Please submit
An updated our resume
A **brief cover letter detailing your suitability for the role**and ensuring you cover off on why you are the dedicated team member we want
**Complete our questions**
**Job Types**: Full time, Part-time, Permanent, Casual
Pay: $32.18 - $37.32 per hour
Expected hours: 16 - 37.5 per week
Application Question(s):
- Were you referred by a current member of staff member, if so, who?
- What is your best CONTACT NUMBER to reach you on?
- What is your EMAIL ADDRESS to contact you on?
- How long do you plan on working with Commercial Credit Services?
- How many hours/shifts a week do you wish to work?
- Do you speak any other languages fluently if YES - what languages?
- This role is based in our Office in Mulgrave - (Corner Miles & Springvale Road - Mulgrave - South-Eastern Suburbs of Melbourne) does this location suit your ability to attend?
- Do you have any planned holidays in the next 18 months - if yes when?
- Are you an Australian Citizen or Permanent Resident, if not what Visa do you hold?
- If you are on Visa - What is the maximum hours you can work, and when does it expire?
- Do you understand the set shift you have applied for - you must ensure that you can work these days and hours?
Work Location: In person
📌 Call Centre - Telephone Debt Collector - Mulgrave
🏢 COMMMERCIAL CREDIT SERVICES
📍 Mulgrave
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