13 Dec
Officeworks
Airport West
This is a Retail Department Leader role with Officeworks based in Airport West, VIC, AU
== Officeworks ==
Role Seniority - mid level
More about the Retail Department Leader role at Officeworks
About us
At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.
Fast paced. Innovative. Inspiring. With close to 9000 team members and a national footprint of more than 173 retail stores Australia wide, we’re focused on delivering a wide range, low price and outstanding service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.
About the role
As a Retail Department Leader, you will:
- Let your customer service skills shine by being a solutions expert. Go beyond transactions. Listen actively, understand customer needs, and confidently offer complete solutions that make their experience exceptional.
- Partner with the store leadership team to energize and motivate your crew. Help unlock their potential and drive performance by connecting daily actions to meaningful customer outcomes.
- Lead with purpose by mentoring and training your team. Share your knowledge, build their confidence, and guide them to become trusted retail rockstars who deliver real value to every customer.
- Keep the store looking sharp and well-stocked. Ensure every product is ready and available so customers can find exactly what they need, because the right solution starts with the right presentation.
When it comes to supporting our customers with the latest products, our passionate sales team are here to provide expert knowledge and advice to help them find the right solution to suit their needs.
- Working schedule - You will be required to work 1 in 4 weekends
- Monthly Rostered Days Off (RDOs) in addition to your standard leave entitlements.
- Locations available - Airport West and Altona North
About you
- You’ve got a proven track record in retail leadership and a passion for creating unforgettable customer experiences. You don’t just sell products; you deliver solutions that make a real difference.
- Your communication skills are next-level. You build trust, spark motivation, and create genuine connections with both your team and your customers.
- You’re customer first and people centric who thrives on coaching and developing team members, building confidence, unlocking potential, and turning everyday challenges into growth opportunities.
- Fast-paced environments? You thrive in them. You juggle shifting priorities with ease, always keeping your eye on what matters most, delivering a great customer experience
- You’re hands-on and all-in. Whether it’s jumping on the shop floor or solving a problem behind the scenes, you’re always ready to roll up your sleeves and support your team to keep things running smoothly.
What’s in it for you?
Bring your passion, curiosity, leadership and customer-first mindset and we’ll take care of the rest. We’ll arm you with the latest product knowledge and insights into the newest trends, so you’ll always feel confident helping customers find exactly what they need; by supporting you, we support our customers to Make Bigger Things Happen!
Our culture
If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us! We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:
- We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs.
- Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
- Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
- Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family
- We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs
- Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia
- Take advantage of outstanding learning and development programs to support your career growth
- Explore fantastic career opportunities across the broader Wesfarmers Group
At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for our team. We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Officeworks team will be there to support your growth.
Please consider applying even if you don't meet 100% of what’s outlined
Key Responsibilities
- ✨ Delivering exceptional customer experiences
- Mentoring and training team members
- Maintaining store presentation
Key Strengths
- Customer service expertise
- Leadership and mentoring
- Retail management
- ️ Communication skills
- ️ Problem-solving
- ⚡ Adaptability
Why Officeworks is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Officeworks not with Hatch.
📌 Retail Department Leader (Airport West)
🏢 Officeworks
📍 Airport West
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