13 Dec
Team Global Express
Banksmeadow
This is a SameDay Coordinator role with Team Global Express based in Banksmeadow, NSW, AU
== Team Global Express ==
Role Seniority - junior
More about the SameDay Coordinator role at Team Global Express
We’re looking for enthusiastic and customer-focused individuals to join our Same Day Premium Services team as a Same Day Coordinator. Based at our Banksmeadow site, this role is perfect for someone who thrives in a busy environment and enjoys delivering outstanding service.
We have multiple opportunities available:
- AM Shift: 9am – 5pm
- PM Shift: 2pm – 10pm (includes 17.5% shift loading)
About the role
As a Same Day Coordinator, you’ll be responsible for managing our premium Same Day transport service. This includes quoting customers, coordinating consignments, job allocation to drivers, providing updates, and ensuring smooth communication between customers, drivers, and operational teams.
You’ll be an essential part of ensuring our customers receive a seamless, high-quality experience every single time.
What you’ll be doing
- Respond to customer enquiries (phone & email) promptly and professionally
- Provide accurate quotes and updates on Same Day consignments
- Allocate jobs to drivers using our internal systems
- Liaise with drivers, interstate teams, service partners, and airlines
- Monitor the progress of consignments and communicate delays or PODs
- Complete daily reports including Same Day revenue and banking reports
- Assist with freight lodgement (Qantas & Virgin) and scanning requirements
- Support Duty Managers with operational tasks as needed
- Follow all safety, OH&S;, and quality procedures
What you’ll bring
- Strong customer service and communication skills
- High attention to detail and strong organisational abilities
- Ability to work in a fast-paced, time-sensitive environment
- Confidence using computer systems and learning new applications
- A positive attitude, initiative, and willingness to help the team
- Ability to work independently and as part of a supportive team
Experience in freight, logistics, or transport is an advantage — but not essential for the right candidate.
Why join us?
- Be part of a high-performing, supportive team
- PM shift includes 17.5% shift loading
- Fast-paced, exciting role with lots of variety
- Opportunities to grow professionally in transport & logistics
- Work for a team that values safety, service, and teamwork
If you enjoy solving problems, multitasking, and delivering excellent service—we want to hear from you!
Apply now and take the next step in your logistics career.
About Team Global Express
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.
Why TGE
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What we offer
- Competitive salary above industry standards
- Upskilling, training, mentoring and more to support your career development journey
- Fun and practical employee perks and discounts
- Flexible work, including work from home
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond.
An inclusive workplace, works for everyone
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Prospect Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities,
neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa Current Zealand.
Our recruitment process
Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.
Other things to note
- When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
- During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
- TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Team Global Express team will be there to support your growth.
Please consider applying even if you don't meet 100% of what’s outlined
Key Responsibilities
- Responding to customer enquiries
- Providing accurate quotes and updates
- Allocating jobs to drivers
Key Strengths
- Strong customer service and communication skills
- ️ High attention to detail and strong organisational abilities
- ⏱️ Ability to work in a fast-paced, time-sensitive environment
- Confidence using computer systems and learning new applications
- A positive attitude, initiative, and willingness to help the team
- Ability to work independently and as part of a supportive team
Why Team Global Express is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Team Global Express not with Hatch.
📌 SameDay Coordinator (Banksmeadow)
🏢 Team Global Express
📍 Banksmeadow
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