12 Dec
EQUANS
Hallam
Service Support Administrator
**Offer ID**:
- 75830
**Job**:
- Support Functions / Admin Support
**Contract type**:
- Permanent
**Schedule**:
- Full-Time
**Country**:
- Australia
**Looking for a full-time Administration role? Join Our Team at Equans ANZ - A proud world leader in technical services.**
Equans, a leading provider of technical services across Australia & New Zealand, and globally, is on the lookout for a energetic and experienced Administrator to join our Mechanical and Fire Protection Services team at our Hallam office.
It is preferable that you have exposure to multi-service, facilities management and/or a maintenance business.
You will have strong communications skills, sound experience scheduling technicians, using Microsoft Excel, Word and exposure to ERP/Scheduling tools, along with the ability to learn quickly, multi-task, thrive in a fast paced environment and be customer centric.
Previous administration experience working in the Mechanical and Fire Protection industry is also highly desirable but not essential.
**About Us**
**What You Will Be Doing**
- Service Administration duties such as:
- Processing purchase orders
- Ordering and allocating materials
- Managing technician scheduling
- Liaising with suppliers, subcontractors, customers, and technicians.
- Updating calendars and jobs within the ERP and scheduling tool.
- Answering phones and providing exceptional customer service.
- Providing administrative support to the Operations Manager.
- Maintaining customer service documentation and ESM compliance.
- Prioritizing service calls (Triage) based on criticality.
- Managing Work In Progress and Open job reports.
- Following up on any outstanding work.
- Planning, Allocating work and scheduling technicians efficiently.
- Working within customer portals to manage workflow.
- Producing, analysing and actioning job and financial reports.
**What we offer**
Lifestyle & Wellbeing
- Life Insurance for employees with TAL Life Limited.
- Employee Assistance Program.
- Novated Leasing.
- Collaborative and inclusive work culture.
Employee Discounts
- Medibank Private Health Insurance.
- JB HiFi.
- Virgin Australia.
Learning & Development and Recognition
- Online Learning with 'My Hub'.
- Strong and supportive leadership.
- Opportunities for continuous improvement.
- Recognition of Service Awards.
- Employee Referral Bonus.
Leave Options
- Purchased Leave.
- Additional Paid Parental Leave
- Study leave.
- Volunteer leave.
**What You Need**
- The ability and willingness to learn quickly and master new skills and systems.
- A motivated, confident and initiative-taking temperament.
- Ability to communicate with clients, colleagues, and technicians in a clear and confident manner.
- Problem-solving skills that help identify issues and develop solutions.
- Adaptability - being flexible and open to change in a dynamic business environment.
- Intermediate to advanced computer & MS Office skills including Excel
- The ability to analyse information and make informed decisions, including maintenance job data to create efficient job run schedules.
- Teamwork - collaborating effectively with others to achieve common goals.
**Next Steps**
Equans is an EEO employer, where all applicants are treated with fairness and respect and have equal access to the opportunities available.
**+**
Leaflet | © OpenStreetMap**Place**:
- Workplace : Unit 1/13-14 National Drive, Hallam VIC Hallam Australia
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📌 Service Support Administrator (Hallam)
🏢 EQUANS
📍 Hallam
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