12 Dec
Regis Aged Care
Davoren Park
**General information**:
- Position number
- 50572828
- Posted date
- 18-Sep-2025
- Closed date
- 05-Oct-2025
- Division
- Residential Aged Care
- Business unit
- Strategy and Care Excellence
- Office location
- Davoren Park
**Description and requirements**:
- Champion transparent and timely resolution of consumer feedback across Regis homes.
- Support best practice complaints management and continuous improvement in aged care.
**The opportunity**
The Complaints Coordinator is responsible for supporting the National Manager Consumer Experience in the timely, effective and transparent management of consumer feedback - in particular responding to concerns regarding the care and services raised via external regulatory agencies or directly to head or state office by residents and their representatives or others and high-risk concerns raised at a Home/Service level.
Join our passionate team who love what they do and can support you in building your career at our Regis Home. Our continuity of carer model means you will have the time to build strong relationships through being the familiar face our residents rely upon.
At over 84 locations supported by 12,000 employees across Australia, there are endless opportunities to grow or progress your career in any way you want.
**How you will make an impact as a Complaints Coordinator**
Key responsibilities include:
- Supporting the development and review of complaints responses, particularly responses to external bodies such as the Aged Care Quality and Safety Commission
- Assisting front line management with gathering of evidence, conducting interviews with relevant staff, generating reports and preparing submissions and assisting / facilitating the process of conciliation to assist in complaints resolution
- Supporting and developing artefacts (improvements,
resources, training, education etc) to ensure a standardised best practice consumer feedback framework is in place across Regis, including implementation and evaluation
- Coaching and mentoring staff to ensure best practice feedback systems are in place
- Working with Regis homes to provide quality reviews on complaints management
- Supporting data collection, analysis and review
- Assist with other consumer engagement related activities, including providing project management support as required
Make a real impact you can feel good about. There’s something special about what we do at Regis. We know that real care isn’t only about meeting needs, it’s about truly knowing the people we look after.
**What you will bring to the role**
- Registered Nurse with current AHPRA registration (no conditions)
- Relevant experience within an Aged Care or Health Care environment
- Experience in complaints management
- Understanding of feedback and open disclosure principles and processes
- Ability to collect, analyse and interpret data
- Demonstrated ability to achieve outcomes through stakeholder relationships
- Highly developed interpersonal, written and verbal communication skills
- Solid analytical skills with ability to distil information and effectively communicate in writing and verbally to stakeholders
- Strategies
- Advanced computer skills including programs in the Microsoft Office Suite environment
**Benefits that support and reward you**
- Enjoy a flexible working environment giving you better life balance and wellbeing
- Lots of opportunities to realise your potential in an organisation that invests in your personal development.
- Be supported to grow, learn, and explore new career pathways or specialisations across Australia
- Salary Sacrifice - Novated Lease (Maxxia)
- Enjoy a 12-week parental leave policy, supporting you and your family every step of the way
- Caring for your wellbeing through discounts on health insurance and gym membership, and free access to counselling, financial guidance and personal support
- An Employee Referral Program, where you can get financially rewarded for recommending friends for roles at Regis
- Plus, we have reward and recognition programs celebrating your hard work
**Belonging at Regis State Office - Davoren Park**
Located in Adelaide’s northern suburbs, the Regis State Office at Davoren Park supports operational and clinical functions across South Australia. Co-located with Regis Playford, a large residential aged care home, the office plays a key role in regional leadership, consumer experience, and service delivery. It serves as a hub for collaboration, governance, and continuous improvement across Regis homes in the state.
We are proud to support over 10,000 residents and clients across residential aged care homes, home care, retirement living, day therapy and day respite centres. The work we do positively impacts the lives of older people and their families. It really is work you can feel good about.
**What our people love about working here**
As a team that supports older people to live life on their terms, we genuinely care - for our people, our work and
📌 Complaints Coordinator (Davoren Park)
🏢 Regis Aged Care
📍 Davoren Park
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