10 Dec
Blackwoods
Scoresby
This is a Customer Care Consultant - Scoresby VIC role with Blackwoods based in Scoresby, VIC, AU
== Blackwoods ==
Role Seniority - junior
More about the Customer Care Consultant - Scoresby VIC role at Blackwoods
Are you passionate about delivering exceptional customer service? If so, we want to hear from you!
As a Customer Care Consultant in our National Customer Care team, you’ll be the first point of contact for our valued national Industrial and Retail customers. You’ll play a key role in ensuring their needs are met with efficiency, professionalism, and a customer-first mindset.
You’ll be empowered to resolve issues, escalate when needed, and continuously seek ways to improve the customer experience. This is more than just a service role—it’s about building relationships, driving outcomes, and representing the Blackwoods brand with pride.
What You’ll Be Doing
Delivering outstanding service via phone and email, aiming for first-contact resolution Managing and expediting orders to meet delivery expectations and KPIs Proactively identifying customer needs and offering effective solutions Participating in training to stay up to date with systems, products, and processes Demonstrating Blackwoods’ core values in every interaction
What You'll Bring
Minimum 2 years of customer service experience Strong communication and problem-solving skills A proactive, team-oriented mindset Resilience and a passion for delivering exceptional service Experience with telephony systems and product knowledge (desirable)
Why Our Team Enjoys Being Part Of Blackwoods
To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including: Discount membership card for Kmart, Bunnings,
Officeworks & OnePass Successful Refer-A-Friend program – earn up to $2,000 per referral Opportunity to contribute to organizational success through process optimization and workforce efficiency Collaborative and supportive work setting with opportunities for professional growth Free onsite parking!
NEXT STEPS
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates in the next two weeks so apply rapid to avoid missing out!
As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which may include a pre-employment medical assessment involving drug & alcohol testing).
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Blackwoods team will be there to support your growth.
Please consider applying even if you don't meet 100% of what’s outlined
Key Responsibilities
- Delivering outstanding service
- Managing orders
- Identifying customer needs
Key Strengths
- Customer service experience
- ️ Strong communication skills
- Problem-solving skills
- Experience with telephony systems
- Product knowledge
Why Blackwoods is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Blackwoods not with Hatch.
📌 Customer Care Consultant - Scoresby VIC
🏢 Blackwoods
📍 Scoresby
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