03 Dec
Edith Cowan University
270
$68,088 to $75,607 pa pro-rata (67%) (HEW 3)
Part-time (67%), Ongoing appointment, ECU City campus
Western Australian Academy of Performing Arts
ECU City Campus
$68,088 to $75,607 pa pro-rata (67%) (HEW 3) PLUS 17% SUPERANNUATION
Part time, Ongoing appointment
Edith Cowan University
Are you ready to belong to a dynamic community where courage, creativity, and optimism are essential elements of our DNA? At ECU we’re inspired by the incredible achievements of Edith Cowan, the first woman elected to an Australian parliament and a lifelong champion of education. Empowered by her legacy, we’re united in our vision to lead the sector in educational experience and expand our impact through world-class research.
Embrace an opportunity to become part of something extraordinary.
The Western Australian Academy of Performing Arts
WAAPA is one of the world’s leading performing arts academies, delivering the most comprehensive range of performing arts training in Australia. Our students are able to develop their skills on-stage as an actor, dancer or musician, or behind the scenes in production, design or arts management.
As part of an exciting expansion plan, WAAPA will move into its brand-new world-class city campus in Yagan Square in the Perth CBD in 2026. This Creative Industries, Law, Business and Technology Campus will be where innovative thinkers, adaptive learners and global citizens meet to develop into the leaders of tomorrow. ECU’s CBD campus will bring together streams of teaching and research with unique synergies for growth and development. This is unequivocally the most exciting time of all to join the university as it embarks on this further growth and transformational journey.
This is your chance to play your part in the launch of this unprecedented project, as we look towards our opening to students in 2026.
Find out more about ECU City and the impact your involvement can make on this exciting and career defining project.
About the Opportunity
We are seeking a Ticketing Assistant to support the Box Office function at WAAPA. This position reports to the Ticketing and Events Coordinator and provides exceptional customer service at the front-face of WAAPA.
You will have excellent interpersonal skills and enjoy interacting with the public and providing exceptional customer service.
About you
To be successful in this role you will pride yourself on providing exceptional customer service. You will be punctual, efficient and organised.
**You will be able to demonstrate**:
a thorough understanding of, and excellence in, the practices, systems and procedures of providing ticketing and front of house functions.
experience working within a large, complex organisation and using multiple systems.
experience handling customer enquiries, complaints, and feedback professionally.
strong attention to detail and accuracy.
the ability to work within a team setting to provide consistent, proactive and excellent customer service.
the ability to perform multiple tasks simultaneously.
exceptional communication skills,
including the ability to convey information clearly and effectively to a wide range of stakeholders at all levels;
the ability to work autonomously, take direction and motivate self in a busy environment when managing competing priorities and deadlines.
You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry Personal Excellence and Courage.
Benefits of working at ECU
At ECU we’re committed to fostering a positive employment experience and believe this is fundamental to the success and satisfaction of our employees. Growth and development matter here, because we recognise people are at the centre of everything we do. Our thriving work culture is guided by the ECU values and complemented by a range of employee benefits; visit our website to read about flexible working arrangements, generous leave entitlements, our commitment to Wellbeing, exclusive corporate discounts and industry-leading superannuation.
Contact
Application Process
Please upload your resume along with a statement (maximum 3 pages) addressing the key criteria outlined above.
Advert Closure
Applications close Sunday, 7 December 2025 at 11:30pm AWST.
**PLEASE NOTE**: APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE THE RELEVANT WORKING RIGHTS TO FILL THIS POSITION.
We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, age and faith. For more information on our commitment to equity and diversity, please visit our Inclusive Workplace website.
Position description
📌 Ticketing Assistant (270)
🏢 Edith Cowan University
📍 270
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