Lead Technical Contact Centre Manager (24/7) (North Sydney Council)

Lead Technical Contact Centre Manager (24/7) (North Sydney Council)

02 Dec

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Peoplebank

|

North Sydney Council

02 Dec

Peoplebank

North Sydney Council

A leading technology firm in North Sydney Council is seeking a Technical Contact Centre Manager to lead a team in a 24/7 setting. The successful candidate will manage Federal and commercial customer accounts, ensuring high-quality technical support and timely incident resolution. They must possess deep expertise in Cisco, Genesys, or NICE and demonstrate strong leadership skills. This full time role offers direct impact on service delivery and opportunities for process improvement.

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📌 Lead Technical Contact Centre Manager (24/7) (North Sydney Council)
🏢 Peoplebank
📍 North Sydney Council

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