28 Nov
Woolworths Supermarkets
Kempsey Shire Council
Store Manager @ Woolworths Supermarkets | Team Leadership, Communication
Company Description
Woolworths Supermarkets is a leading Australian retailer with over 128,000 team members spread across cities and towns nationwide. Known as the Fresh Food People, Woolworths is committed to providing high-quality food while making a positive impact on customers and communities. Joining Woolworths means being part of a team focused on innovation, fresh ideas, and creating lasting change in the lives of Australians. With opportunities for professional development, growth opportunities, and community contribution, Woolworths offers a supportive environment that fosters personal and professional success.
Role Description
This is a full-time, on-site role for a Customer Service Manager located in Kempsey, NSW. The Customer Service Manager will lead and motivate the customer service team to ensure excellent service delivery and customer satisfaction. Responsibilities include overseeing daily customer interactions, managing customer support strategies, resolving customer inquiries and complaints, monitoring service quality,
and implementing improvements. The role also involves analyzing customer feedback and data to enhance the overall customer experience while ensuring team performance and operational efficiency.
Qualifications
Robust skills in Customer Satisfaction, Customer Service Management, and Customer Support
Excellent Communication and interpersonal skills to effectively interact with customers and team members
Analytical Skills to assess customer feedback, identify trends, and implement improvements
Proven leadership abilities to manage and motivate a team effectively
Relevant experience in retail, customer service, or management is a plus
Ability to handle complex customer situations with professionalism and a solutions-focused approach
Adaptability and a proactive mindset to thrive in a agile retail environment
Seniority level
Mid-Senior level
Employment type
Full-time
Industries
Retail
J-18808-Ljbffr
📌 Customer Service Manager Kempsey Shire Council
🏢 Woolworths Supermarkets
📍 Kempsey Shire Council
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