Hearing Support Worker (Sutherland)

Hearing Support Worker (Sutherland)

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Full Time - 37.5 hours per week

Fixed Term Contract until June 30 2027, in line with Government funding

The Organisation:

Sutherland Shire Family Services, trading as The Family Co. is a not-for-profit organisation which aims to support and strengthen the capacity of families within our community by providing programs and services designed to contribute to the promotion and maintenance of safety and well-being amongst all family members.

The Program:

The Family Co. provides auspice for SSWDVCAS and is the Court Advocacy Service for Sutherland Shire and St. George regions in Sydney our Southern Sydney Women’s Domestic Violence Court Advocacy Service provides information, advocacy and referrals for women and families attending Sutherland Court for Apprehended Domestic Violence Orders.

The Position:

The Hearing Support Worker provides support to women who are experiencing Domestic and Family Violence, including assessments, referrals, safety planning and court support. This role will also provide Hearing Support to clients providing support at the local court through safety planning liaising with police and court staff and being present during hearings.

Responsibilities of this Role:

The work of the Hearing Support Worker includes, but is not limited to:

• Contacting clients in a timely manner, assessing risk and undertaking safety planning in relation

to clients’ attendance at court for hearing

• Explaining the court process and accompanying clients to court for hearing;

• Liaising with Police and court staff to ensure clients have access to remote witness

facilities/AVL, safe rooms, qualified interpreters and other supports as needed;

• Liaising with Police, Sheriff’s officers and court staff to support clients’ safety at court (e.g. to prevent harassment or intimidation by defendants);

• Where the accused is self-represented,



working with Police and court staff to arrange a Court Appointed Questioner where available to ask questions on behalf of the accused;

• Arranging assistance with transport and childcare for clients to enable attendance at hearing;

• Assisting with the organisation of Police Prosecutor Clinics and attending the clinics each month;

• Liaising with the Safety Action Meeting (SAM) Coordinator about clients ‘at serious threat’;

• Addressing the safety and wellbeing of children and young people through child-aware practices during intake, risk assessment, and safety planning, and making referrals as required;

• Providing relevant information and making referrals to assist clients with their ongoing needs;

• Developing and maintaining robust working relationships with key partners including Police, Local Courts, legal representatives and referral agencies, in order to facilitate client access to those agencies and services;

• Complying with the WDVCAP Policy and Procedure Manual, the Domestic Violence Information Sharing Protocol and other relevant documents;

• Fulfilling reporting requirements as needed;

• Contribute to the preparation of appropriate resource and referral materials for the service;

• Attend relevant professional development activities, training and team meetings – may require travel at times;

• Attend regular supervision; and WDVCAP Policy and Procedure Manual 2024-2028 | Legal Aid NSW 149

• Represent the Women’s Domestic Violence Court Advocacy Service in a positive and

qualified manner.

Essential Knowledge and Skills

- Excellent organisational skills and networking skills;





- Excellent communication skills, particularly in negotiation, advocacy, and conflict resolution;

- Knowledge of the dynamics, complexities, and legal and social welfare consequences of domestic and family violence;

- Understanding of intersectionality between social issues and domestic and family violence, in particular the barriers that women may face when seeking assistance;

- Understanding of the criminal justice response to domestic and family violence;

- Ability to take a person-centred and non-judgemental approach when working with clients;

- Knowledge of related legal matters such as family law, care and protection, migration, and victim’s compensation issues;

- Ability to deliver services in accordance with the WDVCAP model of service delivery outlined in the WDVCAP Policy and Procedure Manual and other relevant documents; and

- Current clearance in relation to Working with Children and relevant NSW Police Force checks

The successful applicant will benefit from working for a supportive organisation. Remuneration will be SCHADS award level 5.1, with excellent ongoing professional development opportunities and availability of salary sacrifice options.

To be eligible to apply Sutherland Shire Family Services considers being a woman is a genuine occupational qualification for this position under s.31 of the Anti-Discrimination Act. You must be an Australian citizen, permanent resident or on a visa with appropriate work rights.

To apply for this position you need to:

1. Provide a written response addressing the Selection Criteria and Current Resume.

2. Send applications to Belinda Harrison, Southern Sydney WDVCAS Manager at [email protected]. Applications will be reviewed as received.

Applications will be reviewed as received.

If you have any questions regarding the role, please contact Belinda on 9528 2933.

Apply on Kit Job: kitjobau.com/job/2rm0eu

📌 Hearing Support Worker (Sutherland)
🏢 The Family
📍 Sutherland