City Campus Concierge (270)

City Campus Concierge (270)

Apply on Kit Job: kitjobau.com/job/2rhwuh

$68,088-$75,607
Fixed term (6 months), ECU City Campus
CITY CAMPUS CONCIERGE
OFFICE OF VICE PRESIDENT (CORPORATE SERVICES)
ECU CITY CAMPUS
$68,088-$75,607 (HEW 3)
FIXED TERM (6 MONTHS)
Edith Cowan University
Are you ready to belong to a dynamic community where courage, creativity, and optimism are essential elements of our DNA? At ECU we’re inspired by the incredible achievements of Edith Cowan, the first woman elected to an Australian parliament and a lifelong champion of education. Empowered by her legacy, we’re united in our vision to lead the sector in educational experience and expand our impact through world-class research.
Embrace an opportunity to become part of something extraordinary.
About the Opportunity
Edith Cowan University (ECU) is committed to delivering an exceptional student and staff experience during the transition to the new City Campus, opening in February 2026.
The Concierge role supports ECU’s broader Education and Campus Services strategy, ensuring smooth operations and a welcoming environment for all campus users.
Initially part of the City Campus Transition program, this position will evolve into a front-of-house function under the City Campus Operations Manager.
As the visible face of the campus, the Concierge works closely with schools and service areas to coordinate information, manage enquiries, and support day-to-day operations. This role ensures that staff, students, and visitors feel welcomed and connected, while providing a reliable point of contact for campus services and events.
**Your key accountabilities include**:
Act as the primary front-of-house contact for students, staff, and visitors across the entire City Campus,



delivering a welcoming and skilled experience that reflects ECU’s values
Work in partnership with the City Campus Operations Manager to understand and respond to the daily ebb and flow of campus activity, ensuring efficient and effective service delivery across all operational touchpoints
Manage enquiries and provide accurate information about campus facilities, services, and events.
Support wayfinding and service navigation for high-traffic areas and key campus functions
Maintain visibility and approachability at the Concierge desk and other designated locations.
Monitor and report on visitor experience, escalating concerns or recurring issues to the appropriate teams, and coordinate with the Security Team to support incident management and campus events as required.
Assist with coordination of VIP visits, campus tours, and special events as required.
Employees are required to participate in all ECU, team, and individual planning activities; comply with ECU policies and practices in all aspects of their work and conduct; and ensure the safety and wellbeing of themselves and others by complying with WHS and EO requirements.
About you
Experienced in customer service, front-of-house, or campus operations, with the ability to learn quickly and provide accurate guidance.
Comfortable using digital tools and service systems to log and escalate enquiries.




A clear communicator who adapts to different audiences and builds positive relationships.
Service-oriented, proactive, and committed to creating a great experience for students, staff, and visitors.
A natural problem solver who collaborates effectively and thrives in a dynamic environment.
Adaptable and resilient when priorities shift or challenges arise.
Benefits of working at ECU
At ECU we’re committed to fostering a positive employment experience and believe this is fundamental to the success and satisfaction of our employees. Growth and development matter here, because we recognise people are at the centre of everything we do. Our thriving work culture is guided by the ECU values and complemented by a range of employee benefits; visit our website to read about flexible working arrangements, generous leave entitlements, our commitment to Wellbeing, exclusive corporate discounts and industry-leading superannuation.
Contact
Application Process
Please upload an up-to-date resume summarising your experience and achievements, along with a brief covering letter of no more than 1 page outlining your suitability for the role.
Advert Closure
Applications close Sunday, 30th November 2025 at 11:30pm AWST.
**PLEASE NOTE**: APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE THE RELEVANT WORKING RIGHTS TO FILL THIS POSITION.
We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, age and faith. For more information on our commitment to equity and diversity, please visit our Inclusive Workplace website.

Apply on Kit Job: kitjobau.com/job/2rhwuh

📌 City Campus Concierge (270)
🏢 Edith Cowan University
📍 270