27 Nov
Small Animal Specialist Hospital
Prospect
About SASH
The Small Animal Specialist Hospital (SASH) is the largest, privately owned network of veterinary hospitals in the Southern Hemisphere, offering multi-disciplinary specialist and emergency services across multiple locations in Recent South Wales, South Australia and Queensland. At SASH, we are committed to providing exceptional care and service to pets, their families, and the veterinary community.
About the Role
We are looking for a highly motivated leader with a passion for working with people at all levels of business and strong financial acumen. You will exemplify an inclusive and supportive team culture, driving service and care for our patients, pet owners, referring veterinarians and team members with sustainable financial results.
Responsibilities include:
- Be instrumental in the implementation of hospital systems, recruitment, onboarding and induction of team members prior to opening, and beyond.
- Coordinate the day-to-day business operations across the facility.
- Analysis of management reports to assess performance against the budget, monitor labour costs, identify revenue and cost trends and recommend corrective actions as required
- Coordinate team members professional development, with performance management where required.
- Ownership of hospital P&L; and payroll, with support from a centralised finance team.
- Lead change initiatives with stakeholders and the Leadership team.
- Improve operational management systems, processes and best practices.
- Prioritise delivering the highest quality service for our clients and referring veterinarians, alongside the welfare of our patients and team members.
- Participation in business strategy and planning.
About You
You will be a proven leader, who has a flexible and collaborative approach to their work.
You will be passionate about continuous improvement and fostering an engaging environment requiring you to be hands-on, enjoy multi-tasking and have a solutions focused mindset.
- At least 5 years of professional experience in a similar role, preferably with some experience in a healthcare or veterinary setting
- Exceptional self awareness, empathy and interpersonal skills, being naturally inclusive and collaborative across a full range of internal stakeholders / levels
- Mentoring, motivating and coaching of leaders within the hospital. Strong relationship management skills with experience managing direct reports
- Strong financial acumen, managing at least $10 million in revenue, with experience in budgeting and forecasting
- Strong customer service orientation ensuring continuous improvement
- Able to deal with difficult situations in a calm and professional manner
- Highly developed problem solving and decision-making skills
- Effective time management and organisational skills
- Strong work ethic and commitment to the culture and values of SASH
What’s in it for You?
This is a chance for you to be extremely hands on with your approach and push yourself outside your comfort zone, while building on your existing leadership skills. The animal health care industry is extremely rewarding, with this role being central in supporting SASH Western Sydney to enrich the lives of pets and their families.
- In-house Leadership Development program
- Competitive remuneration package including a phone allowance
- A committed and supportive leadership team
- 8 weeks of SASH paid parental leave for all new parents
- Contribute to defining excellence in animal healthcare
- Be part of an organisation committed to its people and culture
- Work in a state-of-the-art purpose-built veterinary facility
If you are interested in joining the SASH team, then don’t miss this exciting opportunity and apply today! Please send your CV and cover letter to our talent team via the “apply now” button.
📌 Operations Manager- Western Sydney (Prospect)
🏢 Small Animal Specialist Hospital
📍 Prospect
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