This job is flexible. You can work remote from home in your homeoffice.
We are looking for a competent Call center supervisor to organize and direct the staff of our call center.
You will be responsible for assessing their work and give them feedback to maximize performance.
An excellent call center supervisor must have customer service and supervisory experience.
The ideal candidate must possess great communication skills and be able to lead and motivate.
You will be organized and reliable as well as results-oriented.
The goal is to achieve drive excellent performance from your team that will bring sustainable business growth.
Assist in the formulation of targets for individuals and teams
Ensure adherence to policies for attendance, established procedures etc.
Prepare monthly/annual results and performance reports
Anticipate escalation and take over calls when needed
Measure performance with key metrics such as call abandonment, calls waiting etc.
Ability to work under pressure
A results-oriented approach
Excellent organizational and leadership skills
Outstanding communication and negotiation abilities
Proficient in English; Good knowledge of additional languages will be a definite plus
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.
Job No: 976244 Campus Location: Strathfield Functional Unit: Psychology (Strathfield) Work Type: Continuing part time - Support the administration of professional practicums for [...]
Department for Education Job reference: 427821 Location: 5000 - ADELAIDE Job status: Ongoing Eligibility: Open to Everyone The Principal Investigator is accountable to the Manager, Investi [...]
(HEO5) $72,832 to $80,983 per annum plus an employer contribution of up to 17% superannuation may apply. The University of Adelaide Enterprise Agreement 2017-2021 will apply to a successful candidat [...]
Location: RAAF Base Edinburgh Category: Leadership Roles Position Type: Permanent Job Reference: BOE/1515885AD GM.G9.GMF_Lvl_K_Support_Technical_Manager.pdf (PDF, 268KB) Job Specification [...]