Call Center Supervisor | C003

Call Center Supervisor | C003

05 Feb
|
Talent
|
Adelaide

05 Feb

Talent

Adelaide

This job is flexible. You can work remote from home in your homeoffice.



We are looking for a competent Call center supervisor to organize and direct the staff of our call center.



You will be responsible for assessing their work and give them feedback to maximize performance.



An excellent call center supervisor must have customer service and supervisory experience.



The ideal candidate must possess great communication skills and be able to lead and motivate.



You will be organized and reliable as well as results-oriented.



The goal is to achieve drive excellent performance from your team that will bring sustainable business growth.



Responsibilities



Assist in the formulation of targets for individuals and teams





Ensure adherence to policies for attendance, established procedures etc.



Prepare monthly/annual results and performance reports



Anticipate escalation and take over calls when needed



Measure performance with key metrics such as call abandonment, calls waiting etc.



Requirements



Ability to work under pressure



A results-oriented approach



Excellent organizational and leadership skills



Outstanding communication and negotiation abilities



Proficient in English; Good knowledge of additional languages will be a definite plus

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/9496493/call-center-supervisor-c003-adelaide/?utm_source=html

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:
Enter Your E-mail address to receive the latest job offers for: call center supervisor | c003
Publish a new Free Offer
Need to publish an offer? With more than 1 million unique users per month, you will find the ideal candidate for your company instantly, what are you waiting for!
Publish Now

Subscribe to this job alert