This job is flexible. You can work remote from home in your homeoffice.
We are looking for a qualified Help desk manager to join our team.
You will be responsible for leading our technical support team to provide excellent customer service and resolve all technical issues.
As a Help desk manager, you should have a solid technical background combined with customer service experience.
A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position.
Ultimately, you should be able to ensure high quality technical support and increase client satisfaction.
weekly and monthly reports on help desk team’s productivity
Recruit, train and support help desk representatives and technicians
Set specific customer service standards
Follow up with customers to identify areas of improvement
Manage the help desk team and evaluate performance
Team management skills
Customer-service oriented with a problem-solving attitude
Proven work experience as a Help desk manager
Hands on experience with help desk and remote control software
Excellent written and verbal communications skills
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.
- Love where you work - Help build a vibrant, dynamic community - Work in a tight knit team Concierge - Hub Hyde Park Reports to: Hyde Park Clubhouse Manager, Hub Australia Start date: 1st [...]
Casual Receptionist - Modbury Make a difference to the community. Based in Modbury The Company Healius Medical Centres is one of Australia's leading healthcare providers. Our extensive netwo [...]
Casual Receptionist - Elizabeth Make a difference to the community. Based in Elizabeth The Company Healius Medical Centres is one of Australia's leading healthcare providers. Our extensive n [...]
Receptionist - Work in a supportive and friendly team environment - Opportunity to make a real difference to the community - Casual role opportunity - Rotating roster over seven days Short S [...]