LK-31 - Help Desk Manager

LK-31 - Help Desk Manager

05 Feb
|
Talent
|
Adelaide

05 Feb

Talent

Adelaide

This job is flexible. You can work remote from home in your homeoffice.



We are looking for a qualified Help desk manager to join our team.



You will be responsible for leading our technical support team to provide excellent customer service and resolve all technical issues.



As a Help desk manager, you should have a solid technical background combined with customer service experience.



A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position.



Ultimately, you should be able to ensure high quality technical support and increase client satisfaction.



Responsibilities



Develop daily,

weekly and monthly reports on help desk team’s productivity



Recruit, train and support help desk representatives and technicians



Set specific customer service standards



Follow up with customers to identify areas of improvement



Manage the help desk team and evaluate performance



Requirements



Team management skills



Customer-service oriented with a problem-solving attitude



Proven work experience as a Help desk manager



Hands on experience with help desk and remote control software



Excellent written and verbal communications skills

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/9496470/lk-31-help-desk-manager-adelaide/?utm_source=html

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