This job is flexible. You can work remote from home in your homeoffice.
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers.
You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
Technical Support Engineer Responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.
You will use email and chat applications to give clients quick answers to simple IT issues.
For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.
To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering.
If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you.
Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Track computer system issues through to resolution, within agreed time limits
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Excellent problem-solving and communication skills
Familiarity with remote desktop applications and help desk software
Ability to diagnose and troubleshoot basic technical issues
Ability to provide step-by-step technical help, both written and verbal
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
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