Customer Service Trainer - DW-623

Customer Service Trainer - DW-623

This job is flexible. You can work remote from home in your homeoffice.



We are looking for a Customer Service Trainer to educate our support, sales and customer service teams by conducting seminars and interactive courses.



Customer Service Trainer Responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires.



If you’re familiar with teaching soft skills like negotiation and problem-solving, we’d like to meet you.



Ultimately, you will make sure our customer service representatives develop their skills and successfully address clients’ needs.



Responsibilities



Maintain updated records of training curricula and material





Coordinate mentorship programs for new customer service representatives



Liaise with managers and encourage on-the-job coaching



Identify individual and team skills gaps



Conduct role-playing activities to develop interpersonal skills



Requirements



Additional certification in training is a plus



Work experience as a Customer Service Trainer or similar role



Knowledge of Learning Management Software



Experience in sales or customer service positions is a plus



Familiarity with interactive learning activities

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/9496429/customer-service-trainer-dw-623-adelaide/?utm_source=html