We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers.
You will address complaints and go the extra mile to make sure our guests are satisfied.
In this role, you should be an excellent communicator who can stay positive when facing difficult situations.
You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.
Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.
Attend to special guests and answer their inquiries
Address customer complaints and escalate to Guest Relations Manager when needed
Help prepare welcome folders with collateral
Ensure compliance with health and quality standards
Record information in the logbook daily
Excellent organizational and time-management skills
Proven experience as a Guest Relations Officer
Familiarity with hospitality industry standards
Outstanding communication abilities
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.
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