CH-189 - Guest Relation Officer

CH-189 - Guest Relation Officer

05 Feb
|
Talent
|
Adelaide

05 Feb

Talent

Adelaide

We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers.



You will address complaints and go the extra mile to make sure our guests are satisfied.



In this role, you should be an excellent communicator who can stay positive when facing difficult situations.



You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.



Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.



Responsibilities



Attend to special guests and answer their inquiries



Address customer complaints and escalate to Guest Relations Manager when needed



Help prepare welcome folders with collateral





Ensure compliance with health and quality standards



Record information in the logbook daily



Requirements



Excellent organizational and time-management skills



Computer literacy



Proven experience as a Guest Relations Officer



Familiarity with hospitality industry standards



Outstanding communication abilities

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/9496400/ch-189-guest-relation-officer-adelaide/?utm_source=html

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